my GPS still working but no longer can update my "Lifetime" map update
wtsa8
Posts: 1 [New Seeker]
You just tell everyone you are not going to support some devices and then they can't download again but you are still selling map update. What is the meaning of lifetime? Your company still alive and my GPS also still alive. You, Tomtom is lying to whole world.
This is not acceptable!!!
This is not acceptable!!!
0
Answers
Superuser
It is difficult to try and help someone who does not tell you what model Tomtom they have and outline what has happened .
If you are saying that you believe you have Lifetime Updates for your Map then Tomtom have said that they are continuing to do that so maybe providing some more information may mean that the situation is not as you are suggesting. See the following Post From Tomtom
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
There is a definition of Lifetime in Tomtom's terms and conditions maybe if you look for that then you can see what it is.
Doug
Superusers
@wtsa8
Devices with lifetime maps are not affected
See... Find the model of your navigation device and what software it uses
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________
If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support...
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
ATB YFM