No world maps available

sue520

Just got my go 520 wifi which was supplied by TOMTOM at a discount as my old tomtom is no longer supported. When i try and add a map there is no option for any other maps. What do I have to do to get these maps

DougLap

Hi @sue520

This is almost inevitably an account issue and they need to allocate the world maps to it..It happens occasionally. and means that when you click on Maps in Settings and try to add a map there are non to choose from.

As you don't say what country you are in below is a schedule of Customer Support numbers.

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

It is possible that @VikramK may see this on Monday and sort your account out so it has the World Maps allocated and available for download. So keep an eye out here otherwise contact TT and they will be able to sort it out for you..

Doug

VikramK

Hi @sue520

Welcome to the community!

Now when the device is connected to a WiFi internet, could you check or try adding maps?

Regards
Vikram

Inovac

Hi @VikramK

I have the same issue - just bought a new, repackaged TomTom Go 520 wi-fi from Amazon. Only map option available to download on the sat nav device was North America (USA, Canada, Mexico), even though this device is intended to have world maps.

Is it possible to have the rest of the world maps uploaded to my account/device for free?

Kind regards,
Irene

YamFazMan

Hi
@Inovac

Yes the devices have the Map/s installed for the Sales area where the device was Purchased
The Remaining World Maps are available to download from your Tomtom Cloud Account
Note... You may have to install a Branded Class 10 Micro SDHC Memory Card 16GB or (32GB is the Max size Micro SDHC for a Tomtom device)

With your device connected to the internet
Tap 4Dot (.... Menu) --> Settings --> Maps --> Add a Map
________________________

The NAV5 (Wi-Fi) devices normally update using Wi-Fi...

TomTom Video... Updating your navigation device using Wi-Fi®


If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
________________________

If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
________________________

Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
________________________

Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


ATB YFM

DougLap

Hi @Inovac

Should you find that when you go to the Add Map option advised by @YamFazMan that there are no maps listed then this is an account issue. If you contact Customer Support they will sort that out.

United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

Doug

VikramK

Hi @Inovac

I have asked someone in the team to fix the subscriptions on your account.

Do a soft reset first and then check for updates.

Soft reset: Press and hold the on/off button till you hear the drum sounds.

The new map should be offered for download now.

Regards

Inovac

Hi @VikramK,

Brilliant!! Thank you so very much for the prompt solution! That fixed the issue. I noted all the other world maps were available after I performed a soft reset and installed a new speed camera update, which wasn't there yesterday.

@DougLap and @YamFazMan, thank you for your assistance as well! I did purchase a 32GB microSDHC to extend the memory capacity, but mine is a U1 not Class 10. I wonder if it will make a difference? It's due to arrive tomorrow so I will report back once I try it.

Kind regards,
Irene

big

A U1 card is fine and is equivalent to Class 10