Cant connect Start 20 to PC
bluetobits
Registered Users Posts: 1 
Apprentice Seeker
Apprentice Seeker
It's been a while since I last connected and my Start 20 has stopped working yesterday 23/5/19
It was fine at the start of a journey, but about 5 miles in it just lost it's position.and has resorted to the home position on the main screen
In the past I just needed to plug in the USB lead to my Windows 10 PC.
Now nothing.
Here's the symptoms
Start 20 starts fine - as it always has
It recognises the charging USB
The main nav screen is centered my home location
I can access all menus and GPS status
it cannot find any GPS data
it therefore cannot find a position It tries and tries for hours but no satellites whatsoever.(i'm in a convertible so no roof either)
heard about this week sat thing so I connected to my PC. Nothing
Loaded up Mydrive connect
It updated. then nothing
I tried a factory reset
no change
I disconnected the battery (took it apart) and reconnected. It knew about that alright, but after re-booting back, no change in any of the above
Nothing in device manager so not recognising USB.
tried 2 USB cables on both a desktop and laptop which, both have connected to the Start 20 before.
Any Ideas?
.
It was fine at the start of a journey, but about 5 miles in it just lost it's position.and has resorted to the home position on the main screen
In the past I just needed to plug in the USB lead to my Windows 10 PC.
Now nothing.
Here's the symptoms
Start 20 starts fine - as it always has
It recognises the charging USB
The main nav screen is centered my home location
I can access all menus and GPS status
it cannot find any GPS data
it therefore cannot find a position It tries and tries for hours but no satellites whatsoever.(i'm in a convertible so no roof either)
heard about this week sat thing so I connected to my PC. Nothing
Loaded up Mydrive connect
It updated. then nothing
I tried a factory reset
no change
I disconnected the battery (took it apart) and reconnected. It knew about that alright, but after re-booting back, no change in any of the above
Nothing in device manager so not recognising USB.
tried 2 USB cables on both a desktop and laptop which, both have connected to the Start 20 before.
Any Ideas?
.
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0
Answers
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Hi @bluetobits
For your TomTom device Not recognized by the PC, try this:
1 / Switch "on" your device and connect it to a USB port (no hub) of the PC
2 / Do a Soft Reset with device connected to the PC:
Press and hold the On/Off button until you hear the drum sounds, release the button. This can take 30 seconds or more. The device's Restart will take longer with frozen screens, it's normal.
If there is no improvement, see this FAQ to uninstall the TomTom driver and reinstall it:
https://uk.support.tomtom.com/app/answers/detail/a_id/21425
For the satellites you have to update the NavCore of your device to version 12.075 if not already done, released end of April 2018.
You can Check it in your device:
==> tap the screen/Settings/Me and My device/About my device/ the beginning of the 2nd line App 12.075.xxxxxxx.xx
If you have In MyDrive Connect a "Busy Servers" error message see this topic:
https://discussions.tomtom.com/en/discussion/comment/1646890/#Comment_1646890
For the first connexion with satellites, what I did with my Start25:
https://discussions.tomtom.com/en/discussion/comment/1640993/#Comment_1640993
Regards.1
