Purchased strap did not fit my watch and i want to send i back, what to do?

BosseS
BosseS Registered Users Posts: 4
New Seeker
edited January 24 in TomTom Sports
TomTom Watch 3 strap, did not fit my watch and i want to send i back, what to do?
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Answers

  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    What watch do you have? All units in the Spark/Runner lineup (Spark, Spark 3, Runner2, Runner3 and Adventurer) are identical and all the straps are interchangeable. The only straps that will not fit are the ones for the original Runner1 and MultiSport.
  • BosseS
    BosseS Registered Users Posts: 4
    New Seeker
    I want to send my goods back and I want to know the address.for the ruturn?
    My watch is a Golfer.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,397
    Community Manager
    I cannot find a purchase linked to your email address so I assume you purchased from a retailer. For a return you need to contact that retailer.
  • BosseS
    BosseS Registered Users Posts: 4
    New Seeker
    edited May 2019
    My order, see attached is ordered from your website.
    Please give me the address for the return.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,397
    Community Manager
    Ok, I see. In that case please scroll down to the bottom of this page and follow the Contact-us link to start a chat session so that Customer Care can create a return number (RMA) for you.

    If you choose Swedish there is a slight delay in response. That's normal because you question gets translated.

    I removed your attachment because it had personal information.
  • BosseS
    BosseS Registered Users Posts: 4
    New Seeker
    The link Contact us is not working, tryed it before.
  • DougLap
    DougLap Posts: 10,024
    Superuser
    edited May 2019
    Hi @BosseS

    Does this link work for you.

    https://uk.support.tomtom.com/app/contact/locale/en_GB

    If it does then Click on your model

    Doug
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,397
    Community Manager
    Oops. I meant the one under Support on the left.
    http://se.support.tomtom.com/app/contact/p/3934/c/4756

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