Navcore Update not showing on Content page — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

Navcore Update not showing on Content page

Buffy98Buffy98 Posts: 3 [Apprentice Seeker]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
This is such a long winded process - MyConnect states I need to update Navcore before installing the other update. Where oh where is the Navcore update please? I have a Blue & Me TomTom2.

Comments

  • VikramKVikramK Posts: 11,581 Moderator
    Hi @Buffy98

    Welcome to the community :)

    I see that the latest firmware update(Navcore) is already installed.

    So its really strange that it's still being offered for download..

    Could you do a factory reset and connect the device to MyDrive Connect again?

    Thanks
    Vikram :)

  • Buffy98Buffy98 Posts: 3 [Apprentice Seeker]
    edited May 2019
    Hi Vikram - Thanks for coming back to me. I did a reset before posting my comment. Gawd knows what it's running as it's now stuck on "Keep your device connected! and shows 0:01 mins remaining although it's at 100%. I'll keep you posted if this should ever change.

    ** Update - I've disconnected the cable and it's still trying to update on the device **
  • Buffy98Buffy98 Posts: 3 [Apprentice Seeker]
    Hi @VikramK ... my TomTom is still stuck at Keep your device connected! and shows 0:01 mins remaining although it's at 100% ... since yesterday. Any suggestions/ideas on how I can resolve the issue?
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