Screen Jumping back to main menu while driving

JohnGozdz

Hi Team,

I'm writing this on behalf of my father. It seems his TomTom has a mind of its own. While driving the navigation screen will automatically jump to the main menu screen. If the is a destination loaded and we are using the device it will start to automatically jump through the various options screens and start selecting options.

Any ideas on how to reboot and reinstall the software?

Cheers
Adrian

VikramK

Hi @JohnGozdz

Welcome to the community!

I think you should start with a soft reset..

Press and hold the on-off button till you hear the drum sounds.

Regards
Vikram

xwintech

Yes, @JohnGozdz ! @VikramK is right! But if that didn't work out, then try cleaning your screen as in certain circumstances the touch screen can glitch.