Screen Jumping back to main menu while driving

JohnGozdz
JohnGozdz Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using MyDrive Connect
Hi Team,

I'm writing this on behalf of my father. It seems his TomTom has a mind of its own. While driving the navigation screen will automatically jump to the main menu screen. If the is a destination loaded and we are using the device it will start to automatically jump through the various options screens and start selecting options.

Any ideas on how to reboot and reinstall the software?

Cheers
Adrian

Answers

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @JohnGozdz

    Welcome to the community!

    I think you should start with a soft reset..

    Press and hold the on-off button till you hear the drum sounds.

    Regards
    Vikram
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Yes, @JohnGozdz ! @VikramK is right! But if that didn't work out, then try cleaning your screen as in certain circumstances the touch screen can glitch.