Change map!

BRIX_Dk
BRIX_Dk Registered Users Posts: 10
Apprentice Seeker
in Map purchase & installation
HI Tomtom, i just bought the Estearn europe map yesterday, i experence that the, map of east europe, and west europe, is 2 differends map. so i have to change the settings for the map, when i'm driving from deutchland to poland.

I would like to have the map on my motorcycle gps, so the map is changeing itself.

is this possible, to have the two maps together?

thanks in advnance
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Best Answer

  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Answer ✓
    Hi @BRIX_Dk

    You will have to contact the customer support for a refund, explain to them that you wish to buy a larger map of Europe. They should be able to help you with that.

    I would suggest that you use a 16 GB memory card to install the Europe map on your device.

    Regards
    Vikram :)

Answers

  • DougLap
    DougLap Posts: 10,037
    Superuser
    Hi @BRIX_Dk

    Would you not have been better to have bought the Full European map which covers the whole of Europe + in one map. What map did your unit first come with?

    Details here

    https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/europe/

    Below is the Customer Support information which I see is Chat only for Denmark. I think there is a link for the Chat as it is in Green.

    All the best

    Doug

    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1




  • BRIX_Dk
    BRIX_Dk Registered Users Posts: 10
    Apprentice Seeker
    edited May 2019
    Yes i would like to buy The Full europe map, is it possible to transfer the money back? and buy the Europe map?

    The Unit comes with the Western europe map, and i needed the East EU
  • DougLap
    DougLap Posts: 10,037
    Superuser
    Hi @BRIX_Dk

    You will have to try Chat. I will link however this to @VikramK to see if he can come up with any other option other than Chat. Have a look here tomorrow to see if he comments.

    @VikramK may be also be kind enough to add a small map to your account that you download first as it will go on the internal memory and then you will be able to uninstall the map you have on it and load the Europe Map. You keep the small map untouched on the internal memory to enable you to sort things out.

    Doug
  • BRIX_Dk
    BRIX_Dk Registered Users Posts: 10
    Apprentice Seeker
    Thank You
  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Answer ✓
    Hi @BRIX_Dk

    You will have to contact the customer support for a refund, explain to them that you wish to buy a larger map of Europe. They should be able to help you with that.

    I would suggest that you use a 16 GB memory card to install the Europe map on your device.

    Regards
    Vikram :)

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