My sat nav is showing me in the sea or on fields and hundreds of miles away from where I actually am — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

My sat nav is showing me in the sea or on fields and hundreds of miles away from where I actually am

WarterWarter Posts: 5 [Apprentice Traveler]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
It’s not the actual unit. And I’ve updated the card. Any suggestions

Answers

  • ZsoltZsolt Posts: 36,007
    Superusers
    Which device and model is it?
  • DougLapDougLap Posts: 5,550
    Superuser
    edited May 2019
    Hi @Warter

    I assume this is your Megane. Sounds like the unit is not locking on to the Sats. Let us see if @lampard or @VikramK have any ideas.

    Doug
  • WarterWarter Posts: 5 [Apprentice Traveler]
    That sounds like it. Will the @lampard or @VikramK get back to me or will I need to contact them.
  • WarterWarter Posts: 5 [Apprentice Traveler]
    Szolt not sure it’s internal to my car
  • DougLapDougLap Posts: 5,550
    Superuser
    HI @Warter

    They will respond here if they have any ideas. They work for TT and are usually on early in the day.. If they don't then you will have to contact Customer support.
  • ZsoltZsolt Posts: 36,007
    Superusers
    Do you have the correct map selected? Maybe it can't display you properly, as the right map is inactive.
  • WarterWarter Posts: 5 [Apprentice Traveler]
    Zsolt don’t understand. It just went strange. I did nothing different.
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