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I had the same problem since last week, and followed various official recommendations on the Support page (like updating MyDrive Connect.) I also noted that there was a banner announcing a problem, and saying TomTom were working hard to fix it.
But nothing changed till, having spent some hours trying alternative "solutions" I too did a full uninstall/reinstall, which fixed the problem immediately. It is a pity the Support page didn't give more accurate.and helpful information - TomTom support is usually very good.
8740braedstrup
Posts: 2 [New Seeker]
DougLap
Posts: 6,923 
Answers
Superuser
Try @YamFazMan 's recommendations in the attached which have resolved this issue for many.
https://discussions.tomtom.com/en/discussion/comment/1645417/#Comment_1645417
or
https://discussions.tomtom.com/en/discussion/comment/1645573/#Comment_1645573
Doug
But nothing changed till, having spent some hours trying alternative "solutions" I too did a full uninstall/reinstall, which fixed the problem immediately. It is a pity the Support page didn't give more accurate.and helpful information - TomTom support is usually very good.