TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Lost GPS signal but cannot update device from TomTom Home

I have like many lost my GPS signal on my Tom Tom Start. I have done a factory reset, cold reset etc but without luck.

The next recommendation is to go to TomTom Home and check for updates. This I have failed at as on my Windows 7 machine it says the driver for my device is not valid. I have the original cable plugged into a direct enabled USB port. As a result TomTom home says it cannot see any device and hence I cannot do updates to my device

Any help would be much appreciated please

Answers

  • DougLapDougLap Posts: 2,249 Superuser
    edited May 18
    Hi @SpencerGilbertson

    Not sure about this but with Home running and the unit connected have you gone into Control Panel , then Devices and Drivers where you unit may be listed, possibly as a Remote NDIS compatible device. If you click on that can you select the Driver Tab and ask for an update of the Driver.

    Hope that helps.

    Doug
  • SpencerGilbertsonSpencerGilbertson Posts: 2 [New Seeker]
    Hi Doug - I did try this as suggested and it said it couldn't find a driver
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