New VIA 52

swiftyleeds

New VIA 53 when I installed Mydrive it does not install the drivers on my PC. I have checked the device manager and it does not show any tomtom drivers in network adaptors. My drive version I am using it the latest 4.2.5.3770 any idears appreciated.

swiftyleeds

sorry VIA 52

YamFazMan

Hi
@swiftyleeds

On the rare occasions that I have a problem with MyDrive Connect
I Un-install MyDrive Connect using the Revo Uninstaller (Windows PC )
There must be a equivalent Deep un-install program for a Mac

Download & install the free version of Revo Uninstaller
Revo first Un-installs the Program... Then scans and removes all of the left over files a normal Un-install leaves behind
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html

(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect

ATB YFM

xwintech

Try the following steps:
1. Uninstall MyDrive Connect using RevoUninstaller (https://revouninstaller.com)
2. If you are using Windows then:
2.1 Open Run (Win+R)
2.2 Type %temp% and press Enter
2.3 A folder will open, select all (CTRL+A) and delete everything
(SHIFT+DELETE)
If some folder or files don't get deleted then skip them
3. Reboot the computer
4. Download and install MyDrive Connect (https://www.tomtom.com/en_gb/mydrive-connect)
5. Sign in to your account and connect your navigation device

xwintech

Ok, so there is one more way to try.
Goto to the MyDrive Folder
64-bit: C:\Program Files (x86)\MyDrive Connect\Driver\x64\
32-bit: C:\Program Files\MyDrive Connect\Driver\win32\

Now firstly click DriverUninstall.exe to ensure that there is no driver. Then DriverPreinstall.exe.
Reboot your computer. And connect the TomTom. Hope this helps.

YamFazMan

Hi
@swiftyleeds

swiftyleeds wrote: »

New VIA 53 when I installed Mydrive it does not install the drivers on my PC. I have checked the device manager and it does not show any tomtom drivers in network adaptors. My drive version I am using it the latest 4.2.5.3770 (Snip)

See Tomtom Video....
Device not connecting to your computer (MyDrive Connect)

ATB YFM

swiftyleeds

Hi xwintech I followed your latest tip but it did not work but a good try. I dont get any errors when doing a clean install of mydrive apart from it not installing the drivers. I see support are working on a mydrive not updating issue so I'll see if they issue a fix and retry. Thanks for your support.

swiftyleeds

Hi YamFazMan I did look at your reply but it did not tell me something I did not know,but worth a shot thanks for your help.