New VIA 52 — TomTom Community

New VIA 52

New VIA 53 when I installed Mydrive it does not install the drivers on my PC. I have checked the device manager and it does not show any tomtom drivers in network adaptors. My drive version I am using it the latest 4.2.5.3770 any idears appreciated.
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Answers

  • swiftyleedsswiftyleeds Posts: 4 [Apprentice Seeker]
    sorry VIA 52
  • YamFazManYamFazMan Posts: 17,022 Superusers
    edited May 2019
    Hi
    @swiftyleeds

    On the rare occasions that I have a problem with MyDrive Connect
    I Un-install MyDrive Connect using the Revo Uninstaller (Windows PC )
    There must be a equivalent Deep un-install program for a Mac

    Download & install the free version of Revo Uninstaller
    Revo first Un-installs the Program... Then scans and removes all of the left over files a normal Un-install leaves behind
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    ATB YFM

  • xwintechxwintech Posts: 79 [Supreme Navigator]
    edited May 2019
    Try the following steps:
    1. Uninstall MyDrive Connect using RevoUninstaller (https://revouninstaller.com)
    2. If you are using Windows then:
    2.1 Open Run (Win+R)
    2.2 Type %temp% and press Enter
    2.3 A folder will open, select all (CTRL+A) and delete everything
    (SHIFT+DELETE)
    If some folder or files don't get deleted then skip them
    3. Reboot the computer
    4. Download and install MyDrive Connect (https://www.tomtom.com/en_gb/mydrive-connect)
    5. Sign in to your account and connect your navigation device
  • xwintechxwintech Posts: 79 [Supreme Navigator]
    Ok, so there is one more way to try.
    Goto to the MyDrive Folder
    64-bit: C:\Program Files (x86)\MyDrive Connect\Driver\x64\
    32-bit: C:\Program Files\MyDrive Connect\Driver\win32\

    Now firstly click DriverUninstall.exe to ensure that there is no driver. Then DriverPreinstall.exe.
    Reboot your computer. And connect the TomTom. Hope this helps.
  • YamFazManYamFazMan Posts: 17,022 Superusers
    Hi
    @swiftyleeds
    New VIA 53 when I installed Mydrive it does not install the drivers on my PC. I have checked the device manager and it does not show any tomtom drivers in network adaptors. My drive version I am using it the latest 4.2.5.3770 (Snip)
    See Tomtom Video....
    Device not connecting to your computer (MyDrive Connect)

    ATB YFM
  • swiftyleedsswiftyleeds Posts: 4 [Apprentice Seeker]
    Hi xwintech I followed your latest tip but it did not work but a good try. I dont get any errors when doing a clean install of mydrive apart from it not installing the drivers. I see support are working on a mydrive not updating issue so I'll see if they issue a fix and retry. Thanks for your support.
  • swiftyleedsswiftyleeds Posts: 4 [Apprentice Seeker]
    Hi YamFazMan I did look at your reply but it did not tell me something I did not know,but worth a shot thanks for your help.
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