Changing device allocated to account

JudgeClarke
JudgeClarke Registered Users Posts: 7
Apprentice Traveler
Hi,
I have had a Tomtom one since 2006 and it's finally given up,
I managed to source a second unit and have allocated it to my TomTom account
but I can't seem to use the maps that I purchased for the broken model ?
Can anyone help ?

thanks
Mc

Comments

  • DougLap
    DougLap Posts: 10,057
    Superuser
    HI @JudgeClarke

    Maps are tied to the serial number of the unit they are supplied with or purchased for and can not be moved to another device.

    Doug
  • JudgeClarke
    JudgeClarke Registered Users Posts: 7
    Apprentice Traveler
    Ah ok , thanks for the response :)
  • JudgeClarke
    JudgeClarke Registered Users Posts: 7
    Apprentice Traveler
    Hi Doug,
    Is there any way I can buy & download the final uk map for a tomtom one ?
    Thanks
    Martin
  • DougLap
    DougLap Posts: 10,057
    Superuser
    Hi @JudgeClarke

    I regret to say that a number of one units have been declared obsolete and you can not buy maps etc for them. Can you advise the 2 letters at the start of the units serial number.so we can check this..

    Doug
  • JudgeClarke
    JudgeClarke Registered Users Posts: 7
    Apprentice Traveler
    Thanks,
    gcsbtf4x625r.jpg
  • JudgeClarke
    JudgeClarke Registered Users Posts: 7
    Apprentice Traveler
    .. and this is my old one (broken)8otd2ta8bneu.jpg
  • DougLap
    DougLap Posts: 10,057
    Superuser
    edited May 2019
    Hi @JudgeClarke

    Regrettably this is the information re maps etc for your unit.

    Important:​ Your device is no longer supported through phone , and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs.

    Here is the link to the page this data comes from.

    https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/which tomtom do I have

    You scroll down the list of Serial number prefixes to E2

    The other unit has the same result.

    Doug

  • JudgeClarke
    JudgeClarke Registered Users Posts: 7
    Apprentice Traveler
    Thanks for looking Doug,
    ... I can't really moan after 13 years :)
  • DougLap
    DougLap Posts: 10,057
    Superuser
    HI @JudgeClarke

    Some would moan but the march of time I am afraid.

    I have a Apple 5SE phone which is a model they were selling very recently. There are suggestions that the new software update due later this year will not be available for the phone or the 6 and 6s models. Tomtom are still updating units far beyond what Apple do for their equipment.

    Doug
  • JudgeClarke
    JudgeClarke Registered Users Posts: 7
    Apprentice Traveler
    Lol .. when they stop supporting windows 7 ... I'm going back to pen and paper ;)
  • DougLap
    DougLap Posts: 10,057
    Superuser
    Hi @JudgeClarke

    14th January 2020 then it seems.

    Doug