Phone reset - Now doesn't connect

GaryA

Hi,
I normally connnect my Rider 400 to my Note 8 via bluetooth tethering
Recently I had to reset my phone to factory setting and now my Tom Tom no longer connects, I've tried renaming my phone
Do I need to do a factory reset on the TomTom?
Thanks

DougLap

Hi @GaryA

Looks like a Factory Reset to clear all the data is the way to go.

Doug

DougLap

Hi @GaryA

Did you delete (Forget) the connection details on both units then turn them Off and On before trying to reconnect them? If not try that.

Doug

GaryA

Thanks, but tried that,
The old devices just keep reappearing, and attempting to connect

GaryA

pic attached

DougLap

Hi @GaryA

Looks like a Factory Reset to clear all the data is the way to go.

Doug

GaryA

Reset done
connectivity restored
Thanks @DougLap

DougLap

Hi @GaryA

Glad to hear you are okay now.

Doug