TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

road block rejected even though documentation was provided

jackson_holejackson_hole Posts: 9 [Apprentice Seeker]
edited May 14 in Map quality
Hi,

can you please let me know why these requests have been rejected?

8868cb0b-75dc-4eae-8d4f-1dd2663fb969
5b2e033b-15b4-4bb6-bb96-6b75b41490f4

I provided a photo with GPS coordinates and documenation from the contractor.

Thanks

@VikramK

Answers

  • VikramKVikramK Posts: 7,045 TomTom Moderator
    Hi Jackson

    Are you sure both these id's are correct?

    I tried to search them but nothing comes up...

    Regards
    Vikram
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  • jackson_holejackson_hole Posts: 9 [Apprentice Seeker]
    I believe so. I have attached screenshots

    xqlgpv0tld4n.jpg
    44fiaassnwjg.jpg
  • VikramKVikramK Posts: 7,045 TomTom Moderator
    edited May 20
    Hi Jackson

    Thank you :)

    Still no joy finding these..

    Have you used the same email address(forum account) for reporting these through MSR?

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • jackson_holejackson_hole Posts: 9 [Apprentice Seeker]
    Yes
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