6200 unusable when updates are available

srbutler

I have had a 6200 for about 2 years with no issues. Updated a few weeks back and now system operation has become unstable to the point of unusable.
When there are any updates (maps/map shares/traffic/ anything else), the device will slow down, become unresponsive to touch, stall updating the screen while driving for 10-20 seconds at a time, go to a complete black screen for 10-20 seconds, then redraw the map, keep putting up the "updates available" notice even though not connected to wifi, will crash and reboot after 5 to 10 cycles of black screen - and is generally unusable.

Only after connecting the device to wifi, install available updates and then a complete reboot will stable operation be obtained.

Cant see anybody reporting similar issues - anybody seen anything like this?

YamFazMan

Hi
@srbutler

Firstly.... Have you tried a Soft/Drum roll restart on the device ???? This restarts the devices Operating System afresh

RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
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The NAV5 (Wi-Fi) devices like you’re GO 6200 normally update using Wi-Fi...
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...

If Wi-Fi is not available or is slow/unstable/unreliable.....
Try Option... (2) Connect over USB
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Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
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Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


ATB YFM

DougLap

Hi @srbutler

When you say a reboot. Do you mean just turn it off and on again, a Soft Reset or a Reset Device in Settings/System.

I would be tempted too do the latter Reset Device. Check all your Data ie MyPlaces and Poi and Route files you have loaded are Stored in your account by checking on MyDrive website. If they are there then they should sync back to the unit when you have reset it and input all your account and wifi details.

Doug

srbutler

Thanks for the feedback. I've done the soft reset and this usually brings it back into a working state until it detects there is an update, and once that happens its hosed again.

I was holding off on the full device reset to see if there was any other advice. I will have to try that next I think.

Thanks,

Steve

YamFazMan

Hi
@srbutler

Just a thought....
Have you installed a vast number of maps ???
The absolute bare minimum Free Space is 400MB... The more Free space available the the quicker the device will process the data
Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to Free space

ATB YFM

baisangur_89

Hey. I have a similar problem. did you manage to solve?

srbutler

Factory reset needed to resolve.