Purchase failed

Mariarita_79
Mariarita_79 Registered Users Posts: 7
Apprentice Traveler
in TomTom GO Navigation app for iPhone
I’ve been trying to extend my subscription and renew my miles for another year, but it would say ‘purchase failed, please try again. I’m off for a long journey this Thursday with my 11 months old, and I really need the upgrade. I tried everything suggested in other posts regarding the same issue and nothing worked. Please help. I’ve got an iPhone 6S.
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Comments

  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi @Mariarita_79

    Welcome to the Community!

    This can be related to limiting in-app purchases on your iOS device. You can go to Settings on your iOS device>General>Restrictions>Allowed Content and turn In-app purchases on for the GO Mobile app & try the purchase once again.

    Cheers, lampard
  • Mariarita_79
    Mariarita_79 Registered Users Posts: 7
    Apprentice Traveler
    lampard wrote: »
    Hi @Mariarita_79

    Welcome to the Community!

    This can be related to limiting in-app purchases on your iOS device. You can go to Settings on your iOS device>General>Restrictions>Allowed Content and turn In-app purchases on for the GO Mobile app & try the purchase once again.

    Cheers, lampard

    Thank for this. I’ve tried already, checked my payment options etc, but still wouldn’t work
  • Japih
    Japih Registered Users Posts: 2
    Apprentice Seeker
    Hi! I have the exact same problem. Payment successfull (yes, money drawn for a 1-year subscription) but tomtom still says purchase failed, try again.
  • Mariarita_79
    Mariarita_79 Registered Users Posts: 7
    Apprentice Traveler
    Yes, now I’ve checked my bank account and the payment has gone through. What’s going on?
  • Japih
    Japih Registered Users Posts: 2
    Apprentice Seeker
    I contacted tomtom via their chatfunction. They had to activate my subscription manually.
  • lampard
    lampard Administrators Posts: 5,959
    Moderator
    Hi @Mariarita_79

    I can see that the subscription on your account is added already. Can you tell us if you performed a restore purchase on your App? We've seen few contacts about Go Mobile (iOS) app showing the error 'Purchase Failed' when buying a new subscription and wondering if you performed any steps to get this subscription on the account.

    Cheers, lampard

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