TomTom cannot find addresses. 4x this month. Go 500. — TomTom Community

TomTom cannot find addresses. 4x this month. Go 500.

deandeandeandean Posts: 4 [Apprentice Seeker]
The TomTom Go 500 cannot find addresses for places that have been around for 20 years or more. Not new places yet to be recorded but well established places.

This has happened 4x this month. Apple has better mapping. Apple! Why did I buy this device?

Are all TomTom devices this poorly designed?

Answers

  • ZsoltZsolt Posts: 36,011
    Superusers
    Which map version do you have? Which software version do you use? Do you have some examples?
  • YamFazManYamFazMan Posts: 19,263
    Superusers
    Hi
    @deandean

    Is it possible to give the 4 examples without giving away personal information

    ATB YFM
  • deandeandeandean Posts: 4 [Apprentice Seeker]
    I'm not sure which software version it is, I just bought it a month ago. I just did a 24-hour update on my computer with TomTom MyDrive Connect the day before, thinking that would solve any issues. Nope.

    I did not document the first few times, but will every time from now on. I blocked the street and most of the city info. You can see the reflections of my fingers as I'm taking a picture with my phone.


    62hut2118gwp.jpg
  • YamFazManYamFazMan Posts: 19,263
    Superusers
    Hi

    Not enough information to be of any use
    We need an actual none personal address that the device can't find

    ATB YFM
  • deandeandeandean Posts: 4 [Apprentice Seeker]
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  • YamFazManYamFazMan Posts: 19,263
    Superusers
    edited May 2019
    Hi
    @deandean

    I typed 54690 Thompson drive Sene and the address popped up
    Tap on the offered address... Tap on ( Drive to ) Icon or the Black 3Dot Icon for more options

    dbu0hqgq3trz.jpg
    iehhil2sc0s0.jpg
    I've typed the address exactly the same as in your post
    54690 thompson drive, Sene (Lower case plus a comma) and I still get a hit....

    1z1vcykwx4uc.jpg
    ATB YFM
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