VIA1535 nota accepting the GPS Fix

theCoyote
theCoyote Registered Users Posts: 2
Novice Seeker
edited December 2021 in Devices using MyDrive Connect
the fix doesn't seem to want to stick to the device. i have installed but still see the message "waiting for valid GPS signal" i've done restarts, factory resets etc to no avail. then after leaving the device off for a while next time it is attached to myconnect the GPS fix update becomes visible again?? VIA1535 based in Australia

Answers

  • dhn
    dhn Posts: 33,389
     Superuser
    The GPSfix files are usually offered daily to cover the next seven days.

    Try leaving your device in an open stationary position for up to 10-15 minutes. See if you get a satellite lock then.
  • theCoyote
    theCoyote Registered Users Posts: 2
    Novice Seeker
    ok thanks - i didn't realise these were going to be constant fixes. however, we've had the device stationary and tried different things like inside and outside based on other feedback posts. we still haven't been able to get rid of the message "waiting for a valid gps signal"
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    edited May 2019
    Hi
    @theCoyote

    Check you're using NavKit Version 12.075
    The latest update to fix the GPS Week Number Roll-Over for the NAV3 devices has been available since...
    Version 12.075 Released on 26 July 2018
    This update applies to: GO 1000, GO 1005 / GO 2050, GO 1050, GO 1050 World, GO 2405, GO 2435, GO 2505, GO 2435, GO 2505 LIVE, GO 2535, GO 2535 TM WTE, GO LIVE 1000, GO LIVE 1005, GO LIVE 1050 / GO LIVE 2050, GO LIVE 1535, GO LIVE 2050, GO LIVE 2535 M, GO LIVE 820, GO LIVE 825, GO LIVE Camper & Caravan Edition, PRO 5150 Truck, Start 20 / Via 220, Start 25, Start 60 (2012), Via 110, Via 115, Via 120 / Via 160, Via 125,VIA 130 / 135, VIA 1400 / 1405, VIA 1410 / 1415, VIA 1430 / 1435, VIA 1500, VIA 1505, Via 1530 / 1535, VIA 160, VIA 1605, Via 180, Via 220, VIA 260 / 280, VIA All Blacks Edition, VIA LIVE 120, VIA LIVE 125, VIA LIVE 160, VIA LIVE 180
    •Bug fixes and improvements: Various performance improvements and bug fixes have been implemented.
    • This update prepares your navigation device for the week number rollover in April 2019 which has an impact on GPS.

    Here Tomtom FAQ...What's new in the latest software for my navigation device?
    https://uk.support.tomtom.com/app/release_notes/type/navkit

    My NAV3 Via120 Live & GO 825 Live both work fine with NavKit Version 12.075

    To check NavKit version....
    From the main menu
    Tap (Settings)
    Left Cursor once for next page
    Tap (Me and my device)
    Tap (About my device)
    Second line... App Version
    Follow onscreen prompts to exit

    A Drum-roll Soft Start can help.... Hold the ON/OFF Power button in until you hear a Drum-roll sound... Then release the button.... This will reinitialize the devices Operating System, like restarting your PC

    Fully charge the Battery (At least 2 Hours)
    A low battery can cause GPS Satellite fix problems
    Plan a route on the device... Now place the device outside with a clear view to the sky

    I have also found with my Car parked on the drive, if I place the device on the centre of the Cars roof, will give a shorter time for the device to obtain it's first GPS Satellite fix... I think the metal roof of the Car acts as a ground-plane for the SatNav GPS Antenna
    DON'T FORGET... Keep an eye on the device, you wouldn't want a family member driving off not knowing its on the roof or a Thief walking off with it

    ATB YFM
  • Intrepidtraveller
    Intrepidtraveller Registered Users Posts: 6
    Master Explorer
    edited May 2019
    I think my problem cannot be solved. I reset my device to factory settings..enabled sharing and connected to MyDrive Connnect. Immediately starting downloading necessary updates. Then the MyDrive Connect showed it was installing the upates. I got real happy... Then the device restarted. Only for MyDrive Connect to go back to the Downloading page and again stuck on Getting ready. No updates were done on the device even tho it looked as tho it was being done. I GIVE UP. AND NO ASSISTANCE FRIM TOM TOM SUPPORT itself.
    [email protected]


    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • DougLap
    DougLap Posts: 10,055
    Superuser
    edited May 2019
    Hi @Intrepidtraveller

    Why are you posting here. Your profile says you have an 825 and you have been posting elsewhere about it today.

    Is your post about a Via 1535 if so please advise so we know this is definitely a different question??

    Doug
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    edited May 2019
    Hi
    @Intrepidtraveller

    My Go 825 Live is working fine with NavKit Version 12.075

    Did you check NavKit version...
    From the main menu
    Tap (Settings)
    Left Cursor once for next page
    Tap (Me and my device)
    Tap (About my device)
    Second line... App Version
    Follow onscreen prompts to exit

    Also... What are the first two characters of your devices Serial Number

    ATB YFM

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