Mazda Miata TomTom navigation not working

MiataLeif

Hello,
I have a Mazda Miata 2011 with a built in Tom Tom navigation system (NVA-SD8110).
I tried to update the system and now the system won't start up properly.
When power up the Mazda logo appears (as it should) after a few seconds the screen turns yellow and a symbol appears in the middle of the screen, looking like a chip with the text "WISMO 218". After a few seconds a red cross appears over the "chip" and the unit boots up again and the sequence repeats.
What to do? Thankful for support!

VikramK

Hi @MiataLeif

I don't find the device linked to your account(email on the forum) to check the current status.

Do you have it linked to a different email?

Regards
Vikram

Mazda Mx-5 Sweden

Vikram,
I still have the same issue with this unit.
I include info about my unit in this message:

Profilmapp = C:\Users\Leif.LEIF7\AppData\Roaming\TomTom\HOME\Profiles\9v18in8a.default
Installationsmapp = C:\Program Files\TomTom HOME 2
Mapp för insticksprogram = C:\Program Files\TomTom HOME 2\xul\plugins
Datamapp = C:\Users\Leif.LEIF7\Documents\TomTom\HOME
Version = 2.11.7.242
Språk = sv-SE
Användarnamn = ****@binar.se
Inloggningsstatus = Användaren är inloggad
Server = https://home.tomtom.com/redir/
Anslutningsinställningar = Direktanslutning till Internet (standard)
Installerade tilläggsprogram = Indikator för kartstatus 1.7.1, TomTom HOME default theme 1.0.2
Namn = NVA-SD8110
Enhetskod = AK4HNDSLA2
Serienummer = DF7381N00099
Kapacitet = ASR ASRCnC ArrivalSounds Bluetooth CarSymbol Caymann CnCNoVolumeChange Durham FrequentDestinations GPRSEngine HDTraffic HTTPActivation Handsfree Hercules HerculesTraffic HomeBackup InternalFlash InternalModem Itinerary Leeway LiveServices MapOverlays MapShare Microphone Newyork OnDevicePayments Oxford PhoneFeatures PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusEphemeris PlusFixedSafetyCameras PlusForceMessageNotification PlusMessageNotification PlusMobileSafetyCameras PlusOrRDSTMCTraffic PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather RDSTMC RDSTMCLocationTables RichPOI Ringtone SDK SDSlot SMSSupported SettingsOverride ShowTruckRestriction SmsReceivedSound StartupImage SupportGetAMap TTS TextureRendering TrackMe Traffic USBAccessories UserSkin VehicleProfileRouting VoiceBrowser VoiceRecording WarningSounds screensize=480x272
Lagringsenheter = Kortläsare (E:) - Aktiv
Installerade objekt = carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, satimage/eurr 1, warningsound/airplane 1, warningsound/beep1 1, warningsound/beep2 1, warningsound/beep3 1, warningsound/beep4 1, warningsound/beep5 1, warningsound/bell1 1, warningsound/bell2 1, warningsound/bell3 1, warningsound/boing 1, warningsound/bugle 1, warningsound/camera 1, warningsound/cow 1, warningsound/cuckoo 1, warningsound/flash 1, warningsound/horn 1, warningsound/notify1 1, warningsound/notify2 1, warningsound/notify3 1, warningsound/polite1 1, warningsound/polite2 1, warningsound/polite3 1, warningsound/restaurant 1, warningsound/ringtone 1, voice/English(US) - Lori 4, voice/English(US) - Bonnie 4, voice/English(US) - Richard 4, voice/Español - Marta 4, voice/Français - Jacques 4, voice/Français - Catherine 4, voice/Italiano - Chiara 4, voice/Nederlands(NL) - Bram 4, voice/Nederlands(NL) - Eva 4, voice/English(Irish) - Sean 7, voice/English(Irish) - Kathy 7, voice/South_African - Nelson 7, voice/South_African - Doreen 7, voice/Português(BRA) - Paulo 7, voice/Nederlands(B) - Lucie 4, voice/Cestina - Tereza 9.6, voice/Magyar(HUN) - Ervin 9.3, voice/English(Irish) - Naoimh 12.0, voice/Norsk - Liv 4, voice/Svenska - Astrid 9.3, voice/Norsk - Jorgen 4, voice/Svenska - Patrik 9.3, voice/Español - Antonio 4, voice/Dansk - Nils 4, voice/Italiano - Roberto 4, voice/Português - Joaquim 4, voice/Português - Catarina 4, voice/Suomi - Kati 9.4, voice/Suomi - Matti 9.4, voice/Nederlands(B) - Bernard 4, voice/Greek - Olympia 11.0, voice/Greek - Aristides 11.0, voice/Ruskii - Anna 10.2, voice/Ruskii - Vlad 10.2, voice/Polski - Katarzyna 9.5, voice/Polski - Andrzej 4, voice/Eesti - Jüri 4, voice/Slovencina - Barbara 4, voice/Türkçe - Ozgur 9.2, voice/Latviski - Ivars 4, voice/Cestina - Miloslav 4, voice/Malay - Erra 4, voice/Bulgarian - Marius 4, voice/Español(LA) - Norma 4, voice/Español(LA) - Raul 4, voice/Catalan - Maria 4, voice/Srpski - Predrag 4, voice/Hrvatski(Croat) - Goran 4, voice/Português(BRA) - Gabriela 4, voice/Magyar(HUN) - Marika 4, voice/Lietuvskai - Vladas 4, voice/Japanese - Kiyoshi 4, voice/Roman - Oana 4, voice/Dansk - Brigitte 4, voice/Deutsch - Werner 5, voice/Deutsch - Lisa 5, voice/English(UK) - Tim 4, voice/English(UK) - Jane 4, zipcode/great_britain 0, zipcode/nederland 0, map/Europe 860.3102, poi/reported safety cameras 0, poi/FuelStationsEU 701470, fuelprice/FuelStationsEU 1273572240, poi/Safety_Cam_BE_Premium 6637, poi/Safety_Cam_FR_Premium 6634, poi/Safety_Cam_IE_Premium 6638, poi/Safety_Cam_IT_Premium 3244, poi/Safety_Cam_NL_Premium 6633, poi/Safety_Cam_PT_Premium 6636, poi/Safety_Cam_UK_Premium 6641, poi/tom_swe_speedcam 0
Felincident-ID =
* Computer info:

Operating system: Windows NT 6.2 (build 9200)
Free memory: 1086812160 bytes
User home directory: "C:\Users\Leif.LEIF7\Documents\"
Home volume space: 5343 / 238480 MB
Temporary directory: "C:\Users\LEIF~1.LEI\AppData\Local\Temp\"
Temp volume space: 5343 / 238480 MB
Install directory: "C:\Program Files\TomTom HOME 2\xulrunner\"
Install volume space: 5343 / 238480 MB
External volume devices: E: [E:] 4050 / 7366 MB
OS login name: "USER ID"
Host name: "LEIF7.private.binargroup.se"
Date and time: 2019-08-14 22:42:05

* HOME info:

DLL Version: 2.11.7.242
MapShare DLL Version: 2.11.7.242
Language: sv-SE

* Connected device: "TomTom avn_1_eu_connected"

ID: "AK4HN DSLA2"
Type: "avn_1_eu_connected"
Serial: "DF7381N00099"

MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
POI Subscriptions:

ttgo.bif file contents:

[TomTomGo]
DeviceName=TomTom avn_1_eu_connected
DeviceVersionHW=Tokyo
DeviceSerialNumber=DF7xxxxxx0099
SDCardId=015041545030344774704F9C8F00B6AF
DeviceUniqueID=AK4HN DSLA2
RamDiskVersion=20110523
BootLoaderVersion=627680
LinuxVersion=672901
ApplicationVersionVersionNumber=9862
ApplicationVersion=700753.520
UserLanguage=Svenska
[email protected]
LastConnectionTime=Never
GPSFirmwareVersion=
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Brasilia
BuiltInColorScheme7=Greys
BuiltInColorScheme8=Antarctica
BuiltInColorScheme9=Africa
BuiltInColorScheme10=Astra
BuiltInColorScheme11=Asia
CurrentColorSchemeBuiltIn=6
CurrentVoiceInfo=Oskar
CurrentMap=Europe
CurrentMapVersion=860.3102
CurrentHomeLocation=57.34326,12.09126,Klapperstensvägen, Åsa (Kungsbacka)
Traffic=N
CurrentFuelpricesType=
CurrentFuelpricesTypeString=
CurrentFuelpricesLastFullUpdate=
ValueRatio=AbyRJU3ocDt0INyG5A==
Features=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadRingTone,PlusMessageNotification,PlusForceMessageNotification,PlusPushChannel,PlusTraffic,PlusOrRDSTMCTraffic,PlusWeather,PlusEphemeris,PlusMobileSafetyCameras,PlusRoadConditions,PlusFixedSafetyCameras,HDTraffic,Hercules,HerculesTraffic,Oxford,TrackMe,PlusTripReporting,OnDevicePayments,HomeBackup,GPRSEngine,VoiceRecording,ASR,ASRCnC,CnCNoVolumeChange,TTS,VoiceBrowser,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,VehicleProfileRouting,Handsfree,PhoneFeatures,CarSymbol,TextureRendering,UserSkin,RichPOI,FrequentDestinations,InternalModem,RDSTMC,Bluetooth,SDSlot,InternalFlash,Microphone,SMSSupported,SupportGetAMap,ShowTruckRestriction,LiveServices,SettingsOverride,SDK,USBAccessories,HTTPActivation,Traffic,MapOverlays,WarningSounds,ArrivalSounds,RDSTMCLocationTables
UnsupportedFeatures=PlusDownloadVoice,PlusBuddies,PlusFuelPrices,PlusFuelPriceTimestamp,AlwaysShowAllSearchResults,HidRemote,TTSUncompressed,TTSCompressed,TTSLoquendo700,TTSNuance51,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Games,LinkVolumeToNoise,LinkVolumeToSpeed,CaymannAlwaysOn,MAC,DepartureAdvisor,VehicleProfile,MapShareVehicleProfile,3DCarModels,ExtraSounds,Prague,HardDisk,ExternalModem,Keyboard,SupportKeyControl,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,SimpleMapBrowserButtonBar,Documents
SupportedPatchTypes=7F
NrSupportedErrorTypes=138
UserPatchDatVersion=102
CompressedPatchVersion=200
MapServerPatchDatVersion=105
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=203
CharacterSet=TTU
VehicleBrand=
VehicleModel=
VehicleOptions=
VehicleIdentification=

tthome.bif file contents:
[TomTomHOME]
[email protected]
IL #1: 'Kortläsare' 4050 free/7366 total MB Block Size 4096 Media Name 'InternalMemory' serial $0, Writable

* Connection Status:
Test1: Request Code of http://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test2: Request Code of https://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test3: Request Code of http://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
Test4: Request Code of http://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
Test5: Request Status of http://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)



Mod edit: Please don't post personal or private information on a public forum.Thanks!

VikramK

Hi @Mazda Mx-5 Sweden

Could you try the troubleshooting steps on this FAQ-https://uk.support.tomtom.com/app/answers/detail/a_id/18349

Regards
Vikram

MiataLeif

VikramK

Thank you for your reply.

I can not find the modell I have in the list of tomtom navigation systems. The only one i find is the Mazda Nb1 live. This is not the right modell.

My unit is a nva-sd8110.

Regards leif