Mazda Miata TomTom navigation not working

MiataLeifMiataLeif Posts: 3 [Apprentice Seeker]
edited May 13 in Built in car navigation
Hello,
I have a Mazda Miata 2011 with a built in Tom Tom navigation system (NVA-SD8110).
I tried to update the system and now the system won't start up properly.
When power up the Mazda logo appears (as it should) after a few seconds the screen turns yellow and a symbol appears in the middle of the screen, looking like a chip with the text "WISMO 218". After a few seconds a red cross appears over the "chip" and the unit boots up again and the sequence repeats.
What to do? Thankful for support! dmqpmmqwkq8f.jpg
sxw7eimwode0.jpg

Answers

  • VikramKVikramK Posts: 7,787 TomTom Moderator
    Hi @MiataLeif

    I don't find the device linked to your account(email on the forum) to check the current status.

    Do you have it linked to a different email?

    Regards
    Vikram :)
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • Mazda Mx-5 SwedenMazda Mx-5 Sweden Posts: 4 [Master Traveler]
    edited August 16
    Vikram,
    I still have the same issue with this unit.
    I include info about my unit in this message:

    Profilmapp = C:\Users\Leif.LEIF7\AppData\Roaming\TomTom\HOME\Profiles\9v18in8a.default
    Installationsmapp = C:\Program Files\TomTom HOME 2
    Mapp för insticksprogram = C:\Program Files\TomTom HOME 2\xul\plugins
    Datamapp = C:\Users\Leif.LEIF7\Documents\TomTom\HOME
    Version = 2.11.7.242
    Språk = sv-SE
    Användarnamn = ****@binar.se
    Inloggningsstatus = Användaren är inloggad
    Server = https://home.tomtom.com/redir/
    Anslutningsinställningar = Direktanslutning till Internet (standard)
    Installerade tilläggsprogram = Indikator för kartstatus 1.7.1, TomTom HOME default theme 1.0.2
    Namn = NVA-SD8110
    Enhetskod = AK4HNDSLA2
    Serienummer = DF7381N00099
    Kapacitet = ASR ASRCnC ArrivalSounds Bluetooth CarSymbol Caymann CnCNoVolumeChange Durham FrequentDestinations GPRSEngine HDTraffic HTTPActivation Handsfree Hercules HerculesTraffic HomeBackup InternalFlash InternalModem Itinerary Leeway LiveServices MapOverlays MapShare Microphone Newyork OnDevicePayments Oxford PhoneFeatures PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusEphemeris PlusFixedSafetyCameras PlusForceMessageNotification PlusMessageNotification PlusMobileSafetyCameras PlusOrRDSTMCTraffic PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather RDSTMC RDSTMCLocationTables RichPOI Ringtone SDK SDSlot SMSSupported SettingsOverride ShowTruckRestriction SmsReceivedSound StartupImage SupportGetAMap TTS TextureRendering TrackMe Traffic USBAccessories UserSkin VehicleProfileRouting VoiceBrowser VoiceRecording WarningSounds screensize=480x272
    Lagringsenheter = Kortläsare (E:) - Aktiv
    Installerade objekt = carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, satimage/eurr 1, warningsound/airplane 1, warningsound/beep1 1, warningsound/beep2 1, warningsound/beep3 1, warningsound/beep4 1, warningsound/beep5 1, warningsound/bell1 1, warningsound/bell2 1, warningsound/bell3 1, warningsound/boing 1, warningsound/bugle 1, warningsound/camera 1, warningsound/cow 1, warningsound/cuckoo 1, warningsound/flash 1, warningsound/horn 1, warningsound/notify1 1, warningsound/notify2 1, warningsound/notify3 1, warningsound/polite1 1, warningsound/polite2 1, warningsound/polite3 1, warningsound/restaurant 1, warningsound/ringtone 1, voice/English(US) - Lori 4, voice/English(US) - Bonnie 4, voice/English(US) - Richard 4, voice/Español - Marta 4, voice/Français - Jacques 4, voice/Français - Catherine 4, voice/Italiano - Chiara 4, voice/Nederlands(NL) - Bram 4, voice/Nederlands(NL) - Eva 4, voice/English(Irish) - Sean 7, voice/English(Irish) - Kathy 7, voice/South_African - Nelson 7, voice/South_African - Doreen 7, voice/Português(BRA) - Paulo 7, voice/Nederlands(B) - Lucie 4, voice/Cestina - Tereza 9.6, voice/Magyar(HUN) - Ervin 9.3, voice/English(Irish) - Naoimh 12.0, voice/Norsk - Liv 4, voice/Svenska - Astrid 9.3, voice/Norsk - Jorgen 4, voice/Svenska - Patrik 9.3, voice/Español - Antonio 4, voice/Dansk - Nils 4, voice/Italiano - Roberto 4, voice/Português - Joaquim 4, voice/Português - Catarina 4, voice/Suomi - Kati 9.4, voice/Suomi - Matti 9.4, voice/Nederlands(B) - Bernard 4, voice/Greek - Olympia 11.0, voice/Greek - Aristides 11.0, voice/Ruskii - Anna 10.2, voice/Ruskii - Vlad 10.2, voice/Polski - Katarzyna 9.5, voice/Polski - Andrzej 4, voice/Eesti - Jüri 4, voice/Slovencina - Barbara 4, voice/Türkçe - Ozgur 9.2, voice/Latviski - Ivars 4, voice/Cestina - Miloslav 4, voice/Malay - Erra 4, voice/Bulgarian - Marius 4, voice/Español(LA) - Norma 4, voice/Español(LA) - Raul 4, voice/Catalan - Maria 4, voice/Srpski - Predrag 4, voice/Hrvatski(Croat) - Goran 4, voice/Português(BRA) - Gabriela 4, voice/Magyar(HUN) - Marika 4, voice/Lietuvskai - Vladas 4, voice/Japanese - Kiyoshi 4, voice/Roman - Oana 4, voice/Dansk - Brigitte 4, voice/Deutsch - Werner 5, voice/Deutsch - Lisa 5, voice/English(UK) - Tim 4, voice/English(UK) - Jane 4, zipcode/great_britain 0, zipcode/nederland 0, map/Europe 860.3102, poi/reported safety cameras 0, poi/FuelStationsEU 701470, fuelprice/FuelStationsEU 1273572240, poi/Safety_Cam_BE_Premium 6637, poi/Safety_Cam_FR_Premium 6634, poi/Safety_Cam_IE_Premium 6638, poi/Safety_Cam_IT_Premium 3244, poi/Safety_Cam_NL_Premium 6633, poi/Safety_Cam_PT_Premium 6636, poi/Safety_Cam_UK_Premium 6641, poi/tom_swe_speedcam 0
    Felincident-ID =
    * Computer info:

    Operating system: Windows NT 6.2 (build 9200)
    Free memory: 1086812160 bytes
    User home directory: "C:\Users\Leif.LEIF7\Documents\"
    Home volume space: 5343 / 238480 MB
    Temporary directory: "C:\Users\LEIF~1.LEI\AppData\Local\Temp\"
    Temp volume space: 5343 / 238480 MB
    Install directory: "C:\Program Files\TomTom HOME 2\xulrunner\"
    Install volume space: 5343 / 238480 MB
    External volume devices: E: [E:] 4050 / 7366 MB
    OS login name: "USER ID"
    Host name: "LEIF7.private.binargroup.se"
    Date and time: 2019-08-14 22:42:05

    * HOME info:

    DLL Version: 2.11.7.242
    MapShare DLL Version: 2.11.7.242
    Language: sv-SE

    * Connected device: "TomTom avn_1_eu_connected"

    ID: "AK4HN DSLA2"
    Type: "avn_1_eu_connected"
    Serial: "DF7381N00099"

    MapShare information:
    Patch format version: 2.4
    Map patch downloads: true
    POI patch downloads: false
    Feedback email address:
    Patches to upload: 0
    POI Subscriptions:

    ttgo.bif file contents:

    [TomTomGo]
    DeviceName=TomTom avn_1_eu_connected
    DeviceVersionHW=Tokyo
    DeviceSerialNumber=DF7xxxxxx0099
    SDCardId=015041545030344774704F9C8F00B6AF
    DeviceUniqueID=AK4HN DSLA2
    RamDiskVersion=20110523
    BootLoaderVersion=627680
    LinuxVersion=672901
    ApplicationVersionVersionNumber=9862
    ApplicationVersion=700753.520
    UserLanguage=Svenska
    [email protected]
    LastConnectionTime=Never
    GPSFirmwareVersion=
    BuiltInColorScheme0=Belgica
    BuiltInColorScheme1=Brittanica
    BuiltInColorScheme2=America
    BuiltInColorScheme3=Germanica
    BuiltInColorScheme4=Australia
    BuiltInColorScheme5=Deuteranopia
    BuiltInColorScheme6=Brasilia
    BuiltInColorScheme7=Greys
    BuiltInColorScheme8=Antarctica
    BuiltInColorScheme9=Africa
    BuiltInColorScheme10=Astra
    BuiltInColorScheme11=Asia
    CurrentColorSchemeBuiltIn=6
    CurrentVoiceInfo=Oskar
    CurrentMap=Europe
    CurrentMapVersion=860.3102
    CurrentHomeLocation=57.34326,12.09126,Klapperstensvägen, Åsa (Kungsbacka)
    Traffic=N
    CurrentFuelpricesType=
    CurrentFuelpricesTypeString=
    CurrentFuelpricesLastFullUpdate=
    ValueRatio=AbyRJU3ocDt0INyG5A==
    Features=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadRingTone,PlusMessageNotification,PlusForceMessageNotification,PlusPushChannel,PlusTraffic,PlusOrRDSTMCTraffic,PlusWeather,PlusEphemeris,PlusMobileSafetyCameras,PlusRoadConditions,PlusFixedSafetyCameras,HDTraffic,Hercules,HerculesTraffic,Oxford,TrackMe,PlusTripReporting,OnDevicePayments,HomeBackup,GPRSEngine,VoiceRecording,ASR,ASRCnC,CnCNoVolumeChange,TTS,VoiceBrowser,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,VehicleProfileRouting,Handsfree,PhoneFeatures,CarSymbol,TextureRendering,UserSkin,RichPOI,FrequentDestinations,InternalModem,RDSTMC,Bluetooth,SDSlot,InternalFlash,Microphone,SMSSupported,SupportGetAMap,ShowTruckRestriction,LiveServices,SettingsOverride,SDK,USBAccessories,HTTPActivation,Traffic,MapOverlays,WarningSounds,ArrivalSounds,RDSTMCLocationTables
    UnsupportedFeatures=PlusDownloadVoice,PlusBuddies,PlusFuelPrices,PlusFuelPriceTimestamp,AlwaysShowAllSearchResults,HidRemote,TTSUncompressed,TTSCompressed,TTSLoquendo700,TTSNuance51,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Games,LinkVolumeToNoise,LinkVolumeToSpeed,CaymannAlwaysOn,MAC,DepartureAdvisor,VehicleProfile,MapShareVehicleProfile,3DCarModels,ExtraSounds,Prague,HardDisk,ExternalModem,Keyboard,SupportKeyControl,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,SimpleMapBrowserButtonBar,Documents
    SupportedPatchTypes=7F
    NrSupportedErrorTypes=138
    UserPatchDatVersion=102
    CompressedPatchVersion=200
    MapServerPatchDatVersion=105
    DeletedPoiDatVersion=200
    ServerLineIndexDatVersion=102
    ServerNameIndexDatVersion=102
    MapShareSupportedProviders=203
    CharacterSet=TTU
    VehicleBrand=
    VehicleModel=
    VehicleOptions=
    VehicleIdentification=

    tthome.bif file contents:
    [TomTomHOME]
    [email protected]
    IL #1: 'Kortläsare' 4050 free/7366 total MB Block Size 4096 Media Name 'InternalMemory' serial $0, Writable

    * Connection Status:
    Test1: Request Code of http://home.tomtom.com/media/suppliers/check.png: 200, (Success)
    Test2: Request Code of https://home.tomtom.com/media/suppliers/check.png: 200, (Success)
    Test3: Request Code of http://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
    Test4: Request Code of http://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
    Test5: Request Status of http://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)



    Mod edit: Please don't post personal or private information on a public forum.Thanks!

  • VikramKVikramK Posts: 7,787 TomTom Moderator
    Hi @Mazda Mx-5 Sweden

    Could you try the troubleshooting steps on this FAQ-https://uk.support.tomtom.com/app/answers/detail/a_id/18349

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • MiataLeifMiataLeif Posts: 3 [Apprentice Seeker]
    VikramK

    Thank you for your reply.

    I can not find the modell I have in the list of tomtom navigation systems. The only one i find is the Mazda Nb1 live. This is not the right modell.

    My unit is a nva-sd8110.

    Regards leif
Sign In or Register to comment.

Who's Online13

MitchAir
MitchAir
SammyPos
SammyPos
SuperDad
SuperDad
+10 Guests