At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
I see that the first post on this thread was 8 hours ago and it is still not fixed.
The same problem in The Netherlands. I tried to update my Go 6000/6100 with MyDrive Connect and got this error 503.
Also on the website TomTom.com, click on "Login" and then click on "Consumer Navigation". This also results in error 503. It is a server problem with TomTom, and NOT a local problem on my PC. I have tried this with several browsers as well.
The problem is that TomTom is not reachable by phone anymore. You can only look for an answer via the product's FAQ's.
[h1]Something has gone wrong[/h1]Sorry, the page you are looking for might have been removed, is temporarily unavailable, or the name has been changed.
If you came here through our website, please let us know where this error occurred, so we can repair the defect. Contact us by e-mail: [email protected]
If you came here through a link on another website, this reference will have been incorrectly recorded. Unfortunately we cannot change this. Please contact the website which recorded this error directly. Perhaps the following can be of help:
Check that the spelling in the address bar is correct.
I've been periodically muddling along with this for a while now, without writing comments. When I look to the date on this thread (being January 2019) and it is NOW May 2019 and still NOT resolved, yet TomTom is giving it priority, I am perplexed!
How long would it take to resolve if NOT given priority, I wonder?
OK here working fine... Check the date on the Screen-grabs
Firstly try Logging OUT of MyDrive Connect (Screen Top Right) then log back in again with your Credentials... Simple but it has worked for many users
On the rare occasions that I have problems with MyDrive connect
I use either.....
Option... (1) Delete MyDrive Connect using the free version of Revo Uninstaller OR
Option... (2) Delete the Home3 and the Mydrive Connect Folder
___________________________
Option…(1) If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
___________________________
___________________________
Option... (2) Delete the Home3 and the Mydrive Connect Folder
If you have installed MyDrive Connect to the default location using Windows 10
It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom\
If you delete the Home3 and the Mydrive Connect Folder it removes the Cache Folders & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml files and and force a reload of the Cache Data
A new Home3 and MyDrive Connect and their contents are created fresh the next time you use MyDrive Connect
You will have to login again, as if you had just installed MyDrive Connect
___________________________
Method…..
(1)... Disconnect the SatNav from the PC and reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button
(2)... Press keys ‘Windows’ + ‘R’… To Open the ‘Run’ box
(3)... Type into the ‘Run’ box %localappdata%/TomTom
(4)… Press Enter... A new window opens, delete the Home3 and MyDrive Connect folders
(5)... Close all windows
(6)... Turn on the SatNav and reconnect it to the PC and open ‘My Drive Connect’
You will have to login again, as if you had just installed MyDrive Connect
Comments
Portugal
Superusers
The same problem in The Netherlands. I tried to update my Go 6000/6100 with MyDrive Connect and got this error 503.
Also on the website TomTom.com, click on "Login" and then click on "Consumer Navigation". This also results in error 503. It is a server problem with TomTom, and NOT a local problem on my PC. I have tried this with several browsers as well.
The problem is that TomTom is not reachable by phone anymore. You can only look for an answer via the product's FAQ's.
I posted a response on this here: https://en.discussions.tomtom.com/ask-a-question-469/error-503-service-unavailable-guru-meditation-xid-1358702099-varnish-cache-server-1041637?postid=1242560
Regards/Vikram
Link not working. Displays message;
[h1]Something has gone wrong[/h1]Sorry, the page you are looking for might have been removed, is temporarily unavailable, or the name has been changed.
If you came here through our website, please let us know where this error occurred, so we can repair the defect. Contact us by e-mail: [email protected]
If you came here through a link on another website, this reference will have been incorrectly recorded. Unfortunately we cannot change this. Please contact the website which recorded this error directly.
Perhaps the following can be of help:
Superusers
I then just rebooted my satnav and the app updated it without problems.
How long would it take to resolve if NOT given priority, I wonder?
Superusers
@Indy_Rosser
The Servers are definitely up and running....
This Morning Installed 4 update to my GO 825....
Check out the time/date on the PC Task Bar
Tap on Image to enlarge....
All Done....
ATB YFM
Superusers
@WhichWay
OK here working fine... Check the date on the Screen-grabs
Firstly try Logging OUT of MyDrive Connect (Screen Top Right) then log back in again with your Credentials... Simple but it has worked for many users
On the rare occasions that I have problems with MyDrive connect
I use either.....
Option... (1) Delete MyDrive Connect using the free version of Revo Uninstaller
OR
Option... (2) Delete the Home3 and the Mydrive Connect Folder
___________________________
Option…(1) If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
___________________________
___________________________
Option... (2) Delete the Home3 and the Mydrive Connect Folder
If you have installed MyDrive Connect to the default location using Windows 10
It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom\
If you delete the Home3 and the Mydrive Connect Folder it removes the Cache Folders & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml files and and force a reload of the Cache Data
A new Home3 and MyDrive Connect and their contents are created fresh the next time you use MyDrive Connect
You will have to login again, as if you had just installed MyDrive Connect
___________________________
Method…..
(1)... Disconnect the SatNav from the PC and reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button
(2)... Press keys ‘Windows’ + ‘R’… To Open the ‘Run’ box
(3)... Type into the ‘Run’ box %localappdata%/TomTom
(4)… Press Enter... A new window opens, delete the Home3 and MyDrive Connect folders
(5)... Close all windows
(6)... Turn on the SatNav and reconnect it to the PC and open ‘My Drive Connect’
You will have to login again, as if you had just installed MyDrive Connect
ATB YFM