Server busy issue on the MyDrive Connect January 2019

5150user

I get that occasionally keep trying and eventually it will be ok

I suspect the statement is correct - server busy

though tonight I cannot connect as "mydrive connect " is giving an error 503 so I suspect the server is down ?

Pirix

I have the same problem.
Portugal

dhn

Yep, believe it is server errors today.

GvdNest

I see that the first post on this thread was 8 hours ago and it is still not fixed.
The same problem in The Netherlands. I tried to update my Go 6000/6100 with MyDrive Connect and got this error 503.
Also on the website TomTom.com, click on "Login" and then click on "Consumer Navigation". This also results in error 503. It is a server problem with TomTom, and NOT a local problem on my PC. I have tried this with several browsers as well.

The problem is that TomTom is not reachable by phone anymore. You can only look for an answer via the product's FAQ's.

kompei77

Even at this moment always the same problem ...

UltegraDi2

Same here, UK, since 10.00 GMT.

VikramK

Hello everyone

I posted a response on this here: https://en.discussions.tomtom.com/ask-a-question-469/error-503-service-unavailable-guru-meditation-xid-1358702099-varnish-cache-server-1041637?postid=1242560

Regards/Vikram

UltegraDi2

VikramK wrote:

Hello everyone

I posted a response on this here: https://en.discussions.tomtom.com/ask-a-question-469/error-503-service-unavailable-guru-meditation-xid-1358702099-varnish-cache-server-1041637?postid=1242560

Regards/VikramHello everyone

I posted a response on this here: https://en.discussions.tomtom.com/ask-a-question-469/error-503-service-unavailable-guru-meditation-xid-1358702099-varnish-cache-server-1041637?postid=1242560

Regards/Vikram

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dhn

Try the link now. Works for me............

Caqas

I had this very frustrating problem but I resolved it by updating the MyDrive Connect app and (essential) logging in as a user on the app.

I then just rebooted my satnav and the app updated it without problems.

Caqas

In fact, I also had to do a factory reset (partial, kept my information).

Indy_Rosser

I've been periodically muddling along with this for a while now, without writing comments. When I look to the date on this thread (being January 2019) and it is NOW May 2019 and still NOT resolved, yet TomTom is giving it priority, I am perplexed!

How long would it take to resolve if NOT given priority, I wonder?

YamFazMan

Hi
@Indy_Rosser

The Servers are definitely up and running....
This Morning Installed 4 update to my GO 825....
Check out the time/date on the PC Task Bar

Tap on Image to enlarge....






All Done....

ATB YFM

WhichWay

I've been consistently getting the "servers busy" message for over 1-month now, and it is still persisting even as of yesternight. Not at all good!

YamFazMan

Hi
@WhichWay

OK here working fine... Check the date on the Screen-grabs



Firstly try Logging OUT of MyDrive Connect (Screen Top Right) then log back in again with your Credentials... Simple but it has worked for many users

On the rare occasions that I have problems with MyDrive connect
I use either.....
Option... (1) Delete MyDrive Connect using the free version of Revo Uninstaller
OR
Option... (2) Delete the Home3 and the Mydrive Connect Folder
___________________________

Option…(1) If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
___________________________
___________________________

Option... (2) Delete the Home3 and the Mydrive Connect Folder
If you have installed MyDrive Connect to the default location using Windows 10
It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom\

If you delete the Home3 and the Mydrive Connect Folder it removes the Cache Folders & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml files and and force a reload of the Cache Data
A new Home3 and MyDrive Connect and their contents are created fresh the next time you use MyDrive Connect
You will have to login again, as if you had just installed MyDrive Connect
___________________________

Method…..
(1)... Disconnect the SatNav from the PC and reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button
(2)... Press keys ‘Windows’ + ‘R’… To Open the ‘Run’ box
(3)... Type into the ‘Run’ box %localappdata%/TomTom
(4)… Press Enter... A new window opens, delete the Home3 and MyDrive Connect folders
(5)... Close all windows
(6)... Turn on the SatNav and reconnect it to the PC and open ‘My Drive Connect’
You will have to login again, as if you had just installed MyDrive Connect

ATB YFM