Sports App stuck on reorganization 100%

sweetman70sweetman70 Posts: 30 [Outstanding Explorer]
Hello all,
this is not the first time it happens: after connecting the watch to the phone and starting the tomtom mysport app, reorganization started.
Now it's at 100% but is seems stuck. The app is there since 1 hour or so now.
What can I do to solve this?
I usually unpair the phone from the watch and start re-pairing again.
Is there a better way to solve this?
TIA
tony

Answers

  • tfarabaughtfarabaugh Posts: 15,724 Superusers
    You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
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