TT keeps resetting the home screen every time and unfortunately no white screen TT 6200

H. Pagie
H. Pagie Registered Users Posts: 3
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Explanation has already been given on the forum. But after the restart and the drum, the TT keeps resetting the home screen every time and unfortunately no white screen with more data. Who knows the solution to find out the mac address?

Answers

  • Zsolt
    Zsolt Posts: 36,014
    Superuser
    Do you have a memory card inside? If yes, remove it and try without.
  • DougLap
    DougLap Posts: 9,821
    Superuser
    Hi @H. Pagie

    Have you recently put on a screensaver and its since then?

    Maybe you need to see if you can recover the unit. See the following. Note the 3 Taps is the difficult bit they are quite quick, and you may have to do several times to get it to work.

    https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

    All the best

    Doug
  • H. Pagie
    H. Pagie Registered Users Posts: 3
    Apprentice Traveler
    Tanks for al the answers, but no cart, no screenprotector inside/on it. Other solutions very welkom!
  • DougLap
    DougLap Posts: 9,821
    Superuser
    Hi @H. Pagie

    Try the recovery as described in the Video.

    Doug
  • H. Pagie
    H. Pagie Registered Users Posts: 3
    Apprentice Traveler
    The answer, keep the power button down, let it after the TT tune. Then the 'info' screen is there.