Memory Card can not be formated on device — TomTom Community

Memory Card can not be formated on device

My tomtom Go 5000 doesn't have enough memory to hold Europe any longer. I had to by a new card.

64GB seems to be the new standard so I bought a Samsung microSDXC UHS-I Card.

The documentation and application does say anything about a maximumsize so I assume that will be fine.
It tells me to format the card first on my computer using Fat32 on Windows or ExFat on Mac. My Windows10 doesn't allow me to format it as Fat32 to I pick exFat instead.

I insert the memory card into the devide and reboot the device. When I try to format the card from the device, I'm told to format it on a pc instead.

How do I get my device to accept my memory card?

Thanks

Best Answer

Answers

  • YamFazManYamFazMan Posts: 18,473
    Superusers
    Hi
    @phmDK

    The Full Europe Map size 8.9GB exceeding the on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    For the larger Maps like the Full Europe map you need to install a Micro SDHC memory card
    The Map cannot be split across the on-board Memory and a Micro SDHC Card...The latest Full Europe Map is 8.9GB so a 8GB Memory Card is useless a 16GB or 32GB is required (32GB is the Max size Micro SDHC Card for a Tomtom device)

    Maybe @VikramK or @lampard the Forum Moderators will allocate a smaller Map to your Account
    The advantage of the small Map would be plenty of working space on the device and the smaller map will also act as a 'Keeper'... This will enable the device to keep running on the smaller Map and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
    Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running
    ATB YFM
  • phmDKphmDK Posts: 2 [New Seeker]
    So tomtom devices don't support 64GB Micro SDHC cards? :-(

  • DougLapDougLap Posts: 6,923
    Superuser
    Hi @phmDK

    Correct.

    Doug
  • LesterblueLesterblue Posts: 1 [New Seeker]
    edited August 2019
    Nothing on the device, but saying memory is full. TomTom Go 5000
  • YamFazManYamFazMan Posts: 18,473
    Superusers
    edited September 2019
    Hi
    @Lesterblue

    The NAV4 Full Europe Map size is now 8.465GB... Also the fact that the MapZones have now also exceed the 8GB of the NAV4 on-board Memory... This is an unfortunate, but real Catch22 situation....
    The Map cannot be split across the on-board Memory and a Micro SDHC Card... For the new larger Maps maps you need to install a Branded Class 10 Micro SDHC memory card
    The latest Full Europe Map is 8.465GB so a 8GB Memory Card is useless, a 16GB or 32GB is required (32GB is the Max size Class 10 Micro SDHC Card for a Tomtom device)

    hqnp12sxjah5.jpg
    Catch22 situation No Maps Found Error....
    Tomtom are allocating a small map to install on the on-board Memory of the NAV4 devices, to give access to the Micro SDHC Card Format Option
    The advantage of the small Map would be plenty of working space on the device and the smaller map will also act as a 'Keeper'... This will enable the device to keep running on the smaller Map and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
    Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running
    Maybe @VikramK or @lampard the Forum Moderators will allocate a smaller Map to the account of your NAV4 GO 5000
    ______________________________

    If you wish to just stick with using the internal memory Instead of using a Micro USB Card
    Tomtom have released the Europe map in different Map Cuts (Map zones)... Will any of these new Maps suit your travel requirements ???
    More information Here... https://discussions.tomtom.com/en/discussion/comment/1660206/#Comment_1660206
    ATB YFM
  • VikramKVikramK Posts: 10,933 Moderator
    Hi @Lesterblue

    You have a smaller map installed on your device(UK and ROI) which should not consume the full memory on the device.

    I would suggest that you try a factory reset which should help free up some space.

    Main menu- Settings-System-Reset device

    Regards
    Vikram
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