I performed the update relative to the April 2019 GPS reset. I get the message "the procedure entry — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

I performed the update relative to the April 2019 GPS reset. I get the message "the procedure entry

dbear53dbear53 Posts: 2 [Apprentice Seeker]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
point K32GetModuleBaseNameW could not be located in the dynamic link library KERNEL32.dll This makes my device worthless. What do I do now???????

Answers

  • LAURE123LAURE123 Posts: 1,632
    Superuser
    Hi @dbear53

    To try to help you, can you please give a little more information.

    What kind of TomTom device do you have?
    After this message, is your TomTom device still functional, you see the map on the screen?

    This Windows error message, you had it with the use of the software MyDrive Connect (MDC)?
    What is the Windows version of your PC? Windows XP/Vista or W7 sp1/W8.1/W10?
    Have you installed the latest version of MDC for your Windows?
    You can find it here at the bottom, there are several versions:
    https://www.tomtom.com/en_gb/mydrive-connect/

    Regards.
  • xwintechxwintech Posts: 301 [Supreme Pioneer]
    Hi, @dbear53 !
    It looks like there might be a problem with MyDrive Connect or TomTom HOME (As you didn't mention your device in your profile info, I can't identify which program are you using). Reinstall it.
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