I performed the update relative to the April 2019 GPS reset. I get the message "the procedure entry

dbear53
Registered Users Posts: 2 
Apprentice Seeker

Apprentice Seeker
point K32GetModuleBaseNameW could not be located in the dynamic link library KERNEL32.dll This makes my device worthless. What do I do now???????
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Answers
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Hi @dbear53
To try to help you, can you please give a little more information.
What kind of TomTom device do you have?
After this message, is your TomTom device still functional, you see the map on the screen?
This Windows error message, you had it with the use of the software MyDrive Connect (MDC)?
What is the Windows version of your PC? Windows XP/Vista or W7 sp1/W8.1/W10?
Have you installed the latest version of MDC for your Windows?
You can find it here at the bottom, there are several versions:
https://www.tomtom.com/en_gb/mydrive-connect/
Regards.0