Customs duty on product from repai

farukemrec
Registered Users Posts: 6 
Novice Seeker

Novice Seeker
Hi all. Sorry my bad english. I write google translate I speak turkish
My product come from repair under warranty. The product has been imposed on customs duty when entering my country 62 dollar.how can I overcome this broblem
My product come from repair under warranty. The product has been imposed on customs duty when entering my country 62 dollar.how can I overcome this broblem
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Answers
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Hi farukemrec
I need to check this with our customer service team as I am unsure about the actually process for the repairs.
I will post back once I know more.
Regards
Vikram1 -
1ZE1Y8460440415761 UPS code .0
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Hİ @DougLap NO wrong info0
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1ZE1Y8460440415761 new tracking number @DougLap0
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Hi @farukemrec
Ok now get that it is in transit in Istanbul.
Have to see what Vikram comes back with.
Doug0 -
Is there a mail I can access to tomtom?0
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Hi @farukemrec
Unfortunately there is no customer support phone line in Turkey. Lets see what @VikramK comes back with.
Doug0 -
Hi @farukemrec
It seems the address provided is incorrect which has caused the parcel to get stuck.
Someone from the customer service will be contacting you for the correct address which will be provided to UPS for delivery purpose.
Regards
Vikram0 -
Hi @DougLap
I understood that part of the query..
From what I have been informed so far, is that the device is stuck in the custom because of the incorrect address.
Once we have the correct address the concerned team will investigate this with UPS to complete the delivery.
Regards
Vikram1 -
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