Customs duty on product from repai — TomTom Community

Customs duty on product from repai

Hi all. Sorry my bad english. I write google translate I speak turkish

My product come from repair under warranty. The product has been imposed on customs duty when entering my country 62 dollar.how can I overcome this broblem

Answers

  • VikramKVikramK Posts: 9,886 Moderator
    Hi farukemrec

    I need to check this with our customer service team as I am unsure about the actually process for the repairs.

    I will post back once I know more.

    Regards
    Vikram
  • farukemrecfarukemrec Posts: 6 [Novice Seeker]
    edited May 2019
    1ZE1Y8460440415761 UPS code .
  • DougLapDougLap Posts: 5,569
    Superuser
    Hi @farukemrec

    That info says parcel delivered Istanbul in January. Is that correct?

    Doug
  • farukemrecfarukemrec Posts: 6 [Novice Seeker]
    @DougLap NO wrong info
  • farukemrecfarukemrec Posts: 6 [Novice Seeker]
    1ZE1Y8460440415761 new tracking number @DougLap
  • DougLapDougLap Posts: 5,569
    Superuser
    Hi @farukemrec

    Ok now get that it is in transit in Istanbul.

    Have to see what Vikram comes back with.

    Doug
  • farukemrecfarukemrec Posts: 6 [Novice Seeker]
    Is there a mail I can access to tomtom?
  • DougLapDougLap Posts: 5,569
    Superuser
    edited May 2019
    Hi @farukemrec

    Unfortunately there is no customer support phone line in Turkey. Lets see what @VikramK comes back with.

    Doug
  • VikramKVikramK Posts: 9,886 Moderator
    Hi @farukemrec

    It seems the address provided is incorrect which has caused the parcel to get stuck.

    Someone from the customer service will be contacting you for the correct address which will be provided to UPS for delivery purpose.

    Regards
    Vikram :)
  • DougLapDougLap Posts: 5,569
    Superuser
    Hi @VikramK

    His original concern is that he is being charged $62 for the returning parcel after a repair.

    Doug
  • VikramKVikramK Posts: 9,886 Moderator
    edited May 2019
    Hi @DougLap

    I understood that part of the query.. ;)

    From what I have been informed so far, is that the device is stuck in the custom because of the incorrect address.

    Once we have the correct address the concerned team will investigate this with UPS to complete the delivery.

    Regards
    Vikram
  • farukemrecfarukemrec Posts: 6 [Novice Seeker]
    hi @VikramK

    What is this ?
    MVORpN.jpg

    it's not mine tomtom.


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