Customs duty on product from repai

farukemrec

Hi all. Sorry my bad english. I write google translate I speak turkish

My product come from repair under warranty. The product has been imposed on customs duty when entering my country 62 dollar.how can I overcome this broblem

VikramK

Hi farukemrec

I need to check this with our customer service team as I am unsure about the actually process for the repairs.

I will post back once I know more.

Regards
Vikram

farukemrec

1ZE1Y8460440415761 UPS code .

DougLap

Hi @farukemrec

That info says parcel delivered Istanbul in January. Is that correct?

Doug

farukemrec

Hİ @DougLap NO wrong info

farukemrec

1ZE1Y8460440415761 new tracking number @DougLap

DougLap

Hi @farukemrec

Ok now get that it is in transit in Istanbul.

Have to see what Vikram comes back with.

Doug

farukemrec

Is there a mail I can access to tomtom?

DougLap

Hi @farukemrec

Unfortunately there is no customer support phone line in Turkey. Lets see what @VikramK comes back with.

Doug

VikramK

Hi @farukemrec

It seems the address provided is incorrect which has caused the parcel to get stuck.

Someone from the customer service will be contacting you for the correct address which will be provided to UPS for delivery purpose.

Regards
Vikram

DougLap

Hi @VikramK

His original concern is that he is being charged $62 for the returning parcel after a repair.

Doug

VikramK

Hi @DougLap

I understood that part of the query..

From what I have been informed so far, is that the device is stuck in the custom because of the incorrect address.

Once we have the correct address the concerned team will investigate this with UPS to complete the delivery.

Regards
Vikram

farukemrec

hi @VikramK

What is this ?


it's not mine tomtom.