Customs duty on product from repai

farukemrec
farukemrec Registered Users Posts: 6
Novice Seeker
edited December 2021 in Devices using MyDrive Connect
Hi all. Sorry my bad english. I write google translate I speak turkish

My product come from repair under warranty. The product has been imposed on customs duty when entering my country 62 dollar.how can I overcome this broblem

Answers

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi farukemrec

    I need to check this with our customer service team as I am unsure about the actually process for the repairs.

    I will post back once I know more.

    Regards
    Vikram
  • farukemrec
    farukemrec Registered Users Posts: 6
    Novice Seeker
    edited May 2019
    1ZE1Y8460440415761 UPS code .
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @farukemrec

    That info says parcel delivered Istanbul in January. Is that correct?

    Doug
  • farukemrec
    farukemrec Registered Users Posts: 6
    Novice Seeker
    @DougLap NO wrong info
  • farukemrec
    farukemrec Registered Users Posts: 6
    Novice Seeker
    1ZE1Y8460440415761 new tracking number @DougLap
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @farukemrec

    Ok now get that it is in transit in Istanbul.

    Have to see what Vikram comes back with.

    Doug
  • farukemrec
    farukemrec Registered Users Posts: 6
    Novice Seeker
    Is there a mail I can access to tomtom?
  • DougLap
    DougLap Posts: 10,029
    Superuser
    edited May 2019
    Hi @farukemrec

    Unfortunately there is no customer support phone line in Turkey. Lets see what @VikramK comes back with.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @farukemrec

    It seems the address provided is incorrect which has caused the parcel to get stuck.

    Someone from the customer service will be contacting you for the correct address which will be provided to UPS for delivery purpose.

    Regards
    Vikram :)
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @VikramK

    His original concern is that he is being charged $62 for the returning parcel after a repair.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    edited May 2019
    Hi @DougLap

    I understood that part of the query.. ;)

    From what I have been informed so far, is that the device is stuck in the custom because of the incorrect address.

    Once we have the correct address the concerned team will investigate this with UPS to complete the delivery.

    Regards
    Vikram
  • farukemrec
    farukemrec Registered Users Posts: 6
    Novice Seeker
    hi @VikramK

    What is this ?
    MVORpN.jpg

    it's not mine tomtom.