New update map is not working anymore

RachelleWoortman

Before our holiday I put our tomtom xl classic in the computer to check for updates. Tomtom home give the possibility for a new update so I push ok. When I put my tomtom on it gives an appoinment that the system can not use te map. How can I fix this? (the map was already on te tomtom)

Thanks!

VikramK

Hi @RachelleWeoortman

Welcome to the community!

Did you already contact the customer service to report the same issue?

I see a map which has been activated for your device.

You just have to remove the existing map first and download a fresh version using TomTom HOME.

Regards
Vikram

VikramK

Hi @RachelleWeoortman

Welcome to the community!

Did you already contact the customer service to report the same issue?

I see a map which has been activated for your device.

You just have to remove the existing map first and download a fresh version using TomTom HOME.

Regards
Vikram