Some question about the TomTom device

wavanvonno34
wavanvonno34 Registered Users Posts: 1
Apprentice Seeker
edited May 2019 in MyDrive Web and Apps[Route Planner]
Betreft: Model:4 EN42 (of 4Z)
Z 1230
SN: APxxxxxxxxx86
A friend of ours had this TomTom from a friend (whose husband had died). This without login details, because she did not know them. Our girlfriend has been using this TomTom for years, and she charges it by connecting to a laptop. Now this has caused problems with the laptop and she would like to charge this TomTom on the mains, but the cord only has a USB connection and she has nothing else.
The questions are:
1. Can she buy a device so that she can charge the TomTom via the mains?
2. Is there a possibility to update and / or upgrade this TomTom?
Can you tell me how these problems can be solved?
Sincerely,
W.A. van Vonno
[email protected]

Mod edit: Post translated!

Please don't post private or personal information on a public forum.Thanks!
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Answers

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    edited May 2019
    wavanvonno34 wrote: »
    Google Translate:
    A friend of ours had this TomTom from a friend (whose husband had died). This without login details, because she did not know them. Our girlfriend has been using this TomTom for years, and she charges it by connecting to a laptop. Now this has caused problems with the laptop and she would like to charge this TomTom on the mains, but the cord only has a USB connection and she has nothing else.
    The questions are:
    1. Can she buy a device so that she can charge the TomTom via the mains?
    2. Is there a possibility to update and / or upgrade this TomTom?
    Can you tell me how these problems can be solved?
    Sincerely,

    Hi @wavanvonno34

    You are on the English forum and it's not prudent to give personal information on a forum...

    To charge the TomTom device use the main charger of a smartphone/tablet/iphone (1 or 2A).

    Your device is a Start20 with 4GB of internal memory + microSD slot (serial number starting with AP). It is still supported by TomTom.

    The services are connected to the device not to the owner.
    See this FAQ:
    https://uk.support.tomtom.com/app/getstarted/p/2700

    In Dutch:
    https://nl.support.tomtom.com/app/getstarted/p/2700

    For more help contact customer support:
    Nederland (Holland)
    020 850 1022
    Maandag t / m vrijdag: 09:00 tot 17:30

    Regards

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