Can't upgrade for free? — TomTom Community

Can't upgrade for free?

The old app was bought with an old apple ID. It's installed on my phone so TomTom Go says upgrade for free, but when I try to it says error (due to the old apple ID) I've tried to log in but it no longer exists. Can I get the TomTom upgrade for free on my new ID?


  • GalvaoJuniorGalvaoJunior Posts: 1 [New Seeker]
    I bought few years ago TomTom Brazil app for Iphone. Have used this app in several previous iphones, and still use in familiar share. Now, after I need to erase the phone and do a backup (for that, my icloud was perfectly updated), I lost this program. All my relatives that share this app, still have it in their phones. TomTom shutdown this download in Apple App store, and is charging me again to get the new version. I don´t want a new version, I want that one that I paid for!!!

    I want know if there´s a way to recover that app?
  • lampardlampard Posts: 5,323 Moderator
    edited May 2019
    Hi @RyanPriestnall GalvaoJunior

    Sorry about my late reply! You need to get in touch with our support about this as they'll be able to verify and sort this one out for you. Please click on the 'Contact Us' option at the bottom of this page to Phone/Email them.

    Cheers, lampard
  • John-JayJohn-Jay Posts: 706 [Revered Pioneer]
    Hi, @RyanPriestnall ,

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

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