What îs the problem with my Carmiat TomTom ?

mywrc

I have a Renault Megane 3 Grandtour from 12.2013 and the sistem navigation îs Carminat TomTom Live ( IB ) ... from aproximativ 2 weeks the sistem its loosing gps signal and on the display there îs a Message MAP ERROR ! cannot save data on map ... I hard reset the navigation but no luck !
Any idee ?
Thx

VikramK

Hi @mywrc

Welcome to the community!

A map has been reactivated for your device if you could connect your device to TomTom HOME it should be offered for download.

Regards
Vikram

VikramK

Hi mywrc

Could you check for updates for one last time please

Regards
Vikram

Carminat

@VikramK

VikramK

Hi @mywrc

Welcome to the community!

A map has been reactivated for your device if you could connect your device to TomTom HOME it should be offered for download.

Regards
Vikram

mywrc

thx a lot Vikram !
I will try when i reach home ... thx

mywrc

VikramK wrote: »

Hi @mywrc

Welcome to the community!

A map has been reactivated for your device if you could connect your device to TomTom HOME it should be offered for download.

Regards
Vikram

Hi ,

i connect de SD card from my TomTom to TomTom home , and no update or download îs offer ... how îs the procedure for this ?

mywrc

Troubadix12

File access error ... hm... maybe the SD-Card is faulty ...

First of all make a full manual Backup of your SD-Card via Explorer (Finder - Mac).:

1. For Explorer change the view-options to see all files and folders (even System and Hidden too).
2. Stop TTHome, even in the Taskbar <-PC / Dock <- Mac too</li>
3. Copy all Files and Folders from your SD-Card into a folder of yoour choice on the PC/Mac

Regards

Troubadix12

VikramK

Hi mywrc

As Troubadix12 said it could be that the SD is faulty.

I reviewed your account again there is an active map which should be offered for download.

Regards
Vikram

mywrc

On TomTom home in the section Update my Carminat is nothing to download ...

mywrc

mywrc

Mod edit: Image edited to remove the serial number of the device!

Please don't post private or personal information on a public forum.Thanks!

mywrc

Good morning ,

i format the SD card , and i go on my car put the SD Card in the slot , the Carminat TomTom Live right the loopdir folder on the card , i come back and put in laptop in TomTom home 2 ... i download the language they pop up in TomTom update , but no MAP ... in order to put the map back on the SD card i have to rebuy the map pls help
@VikramK , @Carminat
thx

VikramK

Hi @mywrc

Thanks.. Strange this is the serial number on which I see the active map.

I have assigned a different map cut to your account, could you check again and see if that get's offered for download?

Regards
Vikram

mywrc

Hi @Vikram , i just tell the SD card îs Running fine just , i receve the map from TomTom HOME 2 , but îs not my map from the car , it is West Europe ... i’m from România . The map work fine on Spanin , France , Germany ... but the home land location is Blank ... The SD card is from the car where i buy it and it conteins România ... Can you advise ?
In the attash i will post some photos .



Best Regards @VikramK !

VikramK

Hi mywrc

Could you check for updates for one last time please

Regards
Vikram

mywrc

Hi @VikramK ,
The map show on update TomTom HOME 2 works perfect ... ! My Carminat its allive again ! Thx a lot ! And sorry for keep YOU bussie !
The navigation works perfect right now !
Best regards !

BridgidWeaver

i've had problems for several weeks with GPS not finding the position of the car. Wasn't urgent as i didn't need the satnav. Updated the SD card yesterday and expected improvements but no! Still doesn't recognise starting position and can't find position whilst travelling! Any ideas?

BridgidWeaver

Since my last post, I've had 2 GPSfix updates, the last was 30 minutes ago and I've driven around for 15 minutes but the Satnav still thinks I'm 20 miles away from my actual position! Is there anything more I can do?