Blue & Me not getting a valid signal

crownvictoria2011

getting a read out not getting a valid signal,where do i get a repair?

VikramK

Hi @crownvictoria2011

Welcome to the community!

Did you check your device status after the WNRO on the website link: https://www.tomtom.com/en_gb/updates/

If it needs an update then please connect the device to MyDrive Connect.

Regards
vikram

VikramK

Hi @crownvictoria2011

Welcome to the community!

Did you check your device status after the WNRO on the website link: https://www.tomtom.com/en_gb/updates/

If it needs an update then please connect the device to MyDrive Connect.

Regards
vikram

crownvictoria2011

thanks,i did the update,still get waiting for valid gps signal,is there a tom tom phone number for support?

DougLap

Hi @crownvictoria2011

Canada (en)
+1 877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

Canada (fr)
+1 888 301 0690
lundi-vendredi: 06h00-11h30 EDT

Doug

crownvictoria2011

ok,the update went through,i had to hold the start button on longer to get the drum roll,all works good now,thanks

macxpert

I did the update and the hard restart and my unit is still stuck at waiting for a valid GPS signal. I have left the unit on for over an hour outside but no luck.

Jillgerry

My tomtom in my Mazda does not give correct location I have downloaded all updates it is a useless thing at moment cannot find how to correct. Help