Trouble with update on TomTom Blue&Me 2

GAA
Registered Users Posts: 6 
Apprentice Seeker

Apprentice Seeker
The My Drive software is updated on the win. PC. The Nav is confirmed connected to the PC. (and My Drive) There are 4 updates available, but I get the message !Navcore must be updated before.....
1. Navcore is not listed as an update option
2. When I try to click update on something else the Nav device times out and promts: -Somethin has gone wrong... Check you computer for more information.
I noticed that the device has 17MB free space. But I don't know where I can manage the memory space on the device..
??
1. Navcore is not listed as an update option
2. When I try to click update on something else the Nav device times out and promts: -Somethin has gone wrong... Check you computer for more information.
I noticed that the device has 17MB free space. But I don't know where I can manage the memory space on the device..
??
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Best Answer
Answers
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Hi again. I did a factory reset on the device, but have the same problem. See the image. I get the message to update navcore first, but NO NAVCORE is displayed available.
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Ok. it seems maybe I now got the gps signal, but I still cannot upgrade the software. The MyDrive screenshot is the same. Still the warning about navcore, and when I start upgrade Siracusa and Quick GPSfix the process stops saying -the servers are busy- or -Something went wrong-0
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I've now lost the GPS signal again also, so it is Status Quo from yesterdayand this morning…
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Vikram: Could you check the push of the SW again?
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Hi @GAA
The firmware was pushed but the installed failed due to low space issue.
Some voices may have be to removed to free up the space, I would suggest that you contact customer service as they will be in a better position of help you further.
Regards
Vikram0 -
ok, thanks0