Trouble with update on TomTom Blue&Me 2

GAA
GAA Registered Users Posts: 6
Apprentice Seeker
in Built in car navigation
The My Drive software is updated on the win. PC. The Nav is confirmed connected to the PC. (and My Drive) There are 4 updates available, but I get the message !Navcore must be updated before.....

1. Navcore is not listed as an update option
2. When I try to click update on something else the Nav device times out and promts: -Somethin has gone wrong... Check you computer for more information.

I noticed that the device has 17MB free space. But I don't know where I can manage the memory space on the device..
??

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Answers

  • GAA
    GAA Registered Users Posts: 6
    Apprentice Seeker
    Hi again. I did a factory reset on the device, but have the same problem. See the image. I get the message to update navcore first, but NO NAVCORE is displayed available.

    zi0g0rw69vsl.jpg
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @GAA

    I have asked our 2nd Line team to push the Navcore/firmware update for your device.

    Just connect the device to MyDrive Connect and let the jobs get processed.

    The device will reboot once the jobs are processed.

    Regards
    Vikram
  • GAA
    GAA Registered Users Posts: 6
    Apprentice Seeker
    Ok. it seems maybe I now got the gps signal, but I still cannot upgrade the software. The MyDrive screenshot is the same. Still the warning about navcore, and when I start upgrade Siracusa and Quick GPSfix the process stops saying -the servers are busy- or -Something went wrong-
  • DougLap
    DougLap Posts: 10,043
    Superuser
    Hi @GAA

    Try logging out of MyDrive Connect, closing down then restarting and logging in again.

    Doug
  • GAA
    GAA Registered Users Posts: 6
    Apprentice Seeker
    I've now lost the GPS signal again also, so it is Status Quo from yesterdayand this morning…
  • GAA
    GAA Registered Users Posts: 6
    Apprentice Seeker
    Vikram: Could you check the push of the SW again?
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @GAA

    The firmware was pushed but the installed failed due to low space issue.

    Some voices may have be to removed to free up the space, I would suggest that you contact customer service as they will be in a better position of help you further.

    Regards
    Vikram
  • GAA
    GAA Registered Users Posts: 6
    Apprentice Seeker
    ok, thanks

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