servers busy every time - Page 2 — TomTom Community

servers busy every time

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Answers

  • zobzob Posts: 2 [Apprentice Traveler]
    lampard wrote: »
    Hi All,

    There was a temporary server outage (Errors like 503, No internet connection, server busy) yesterday with MyDrive Connect which is now resolved. You can now connect your device and download the updates. Please let us know in case this is still happening.

    Thanks, lampard

    I hate to tell you, but you wrote that two weeks ago and I still can't update my TomTom maps! I get the error message that says, Our servers are very busy right now
    Click Retry a few times until you are connected. If that doesn't work, close MyDrive Connect and start it again.


    I follow the instruictions over and over and over again and it's just an endless loop. How am I supposed to update my GPS? GRRRRRRRRRRRR.
  • campbell109campbell109 Posts: 22 [Outstanding Wayfarer]
    Solution from Lochfrass worked for me.
  • xwintechxwintech Posts: 79 [Supreme Navigator]
    Hello everyone!
    Wanna know something?
    It is May 18, 2019!
    AND MYDRIVE STILL DOESNT WANT TO UPDATE MY DEVICE
    gg4mns2ztgtp.png
  • YamFazManYamFazMan Posts: 16,156 Superusers
    HI
    @xwintech

    Firstly try Logging OUT of MyDrive Connect (Screen Top Right) then log back in again with your Credentials... Simple but it has worked for many users

    On the rare occasions that I have a problem with MyDrive Connect
    I Un-install MyDrive Connect using the Revo Uninstaller (Windows PC )
    There must be a equivalent Deep un-install program for a Mac

    Download & install the free version of Revo Uninstaller
    Revo first Un-installs the Program... Then scans and removes all of the left over files a normal Un-install leaves behind
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    ATB YFM
  • xwintechxwintech Posts: 79 [Supreme Navigator]
    Hi, @YamFazMan !
    I tried your suggestions. Unfortunately that didn't work at all.
  • themul32themul32 Posts: 1 [New Traveler]
    This did it, thanks!

    Lochfrass wrote: »
    Hi
    You can try following

    MDC Home Delete folder manually.
    --> Click the MyDrive Connect icon in the notification area of the Windows taskbar or in the Apple menu bar, and then click > Exit/close
    --> Delete the HOME3 folder
    - Press keys "Windows" + "R", please type: %localappdata%
    - select the TomTom folder
    - delete the HOME3 folder
    --> Now restart the computer. Please do not shut down your PC and switch it on again, but explicitly select the item "restart" in the start menu.
    --> Reset the navigation device:
    - To do this, hold the on/off button with the device switched on until the drum sounds.
    --> Start MyDrive Connect again and log in.

    I hope it works

    Greetings from germany

  • YamFazManYamFazMan Posts: 16,156 Superusers
    edited May 2019
    Hi

    Firstly try Logging OUT of MyDrive Connect (Screen Top Right) then log back in again with your Credentials... Simple but it has worked for many users

    On the rare occasions that I have problems with MyDrive connect
    I use either.....
    Option... (1) Delete MyDrive Connect using the free version of Revo Uninstaller
    OR
    Option... (2) Delete the Home3 and the Mydrive Connect Folder
    ___________________________

    Option…(1) Delete MyDrive Connect using the free version of Revo Uninstaller
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect
    ___________________________
    ___________________________

    Option... (2) Delete the Home3 and the Mydrive Connect Folder
    If you have installed MyDrive Connect to the default location using Windows 10
    It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom\

    If you delete the Home3 and the Mydrive Connect Folder it removes the Cache Folders & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml files and and force a reload of the Cache Data
    A new Home3 and MyDrive Connect and their contents are created fresh the next time you use MyDrive Connect
    You will have to login again, as if you had just installed MyDrive Connect
    ___________________________

    Method…..

    (1)... Disconnect the SatNav from the PC and reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button
    (2)... Press keys ‘Windows’ + ‘R’… To Open the ‘Run’ box
    (3)... Type into the ‘Run’ box %localappdata%/TomTom
    (4)… Press Enter... A new window opens, delete the Home3 and MyDrive Connect folders
    (5)... Close all windows
    (6)... Turn on the SatNav and reconnect it to the PC and open ‘My Drive Connect’
    You will have to login again, as if you had just installed MyDrive Connect

    ATB YFM
  • xwintechxwintech Posts: 79 [Supreme Navigator]
    Hey, @YamFazMan !
    I don't know why, but today MyDrive Connect worked! Thanks for helping.
  • Philw69Philw69 Posts: 1 [New Traveler]
    Not sure if this is relevant, but today I got an upgrade for TomTom Drive, after the upgrade I was getting the servers are busy error, I noticed whenever I clicked retry, the logon screen did not have my username displayed (after clicking retry, the logon screen displayed briefly before attempting the download and failing with servers are busy). I logged on manually, and voila, two map updates & gps positioning data updated successfully. Suspect the servers are busy error is returned when you are not logged on with a valid username ?
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