servers busy every time

Ummagumma

Hi I'm trying to do the latest updates but keep getting this message "Our servers are very busy right now
Click Retry a few times until you are connected. If that doesn't work, close MyDrive Connect and start it again."
but have been trying over and over again but still same issue. It takes about 4 minutes every time to get to this message as well, so annoying.
Never had this before and cant believe that a company the size of TomTom would have poor servers that get overloaded.

alecsmart

After the latest windows 10 upgrade TomTom My drive has stopped working because it reports that there is no internet connection. Clearly there is a connection so why do I have this problem?

dhn

Using the cable that came with the device? Do you have anantivirus that might be affecting proper transmission?

Support:

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Niall

@alecsmart

Also see this entry in my thread https://en.discussions.tomtom.com/mydrive-connect-apps-474/how-to-stop-your-device-from-killing-your-windows-wifi-network-connection-990415?postid=1203268

alecsmart

All sorted - A simple restart! (Who'd have thought!!)

Thanks for the suggestions.

Gympie

After updating my Computer (Windows) I had no internet connection according to MyDrive - a bit strange as I could surf the Internet. After the Windows upgrade, I needed to buy a USB type WiFi Adapter. (tp-link). This worked fine except that MyDrive didn't recognise it. It was some time later playing with the Internet settings that I realised I had two Internet connections - the onboard device was still there but didn't work - no driver. After disabling the old WiFi and rebooting, I had Internet for MyDrive.

kompei77

Hello i have this problem ... Someone has this problem ?? I'm from Italy .

itisthewiz

I went to update my VIA tonight and I was told update MyDrive Connect. No problem. Did the update without issue. Now, trying to log on for updates is another issue!
When I click on log in to MyDrive Connect, I get this message:
[h1]Error 503 Service Unavailable[/h1]Service Unavailable
[h3]Guru Meditation:[/h3]XID: 198629593
Varnish cache server

I am guessing the servers are down for unknown reasons and try back in a few days?

Jozef P

I am getting the following message when trying to log in to Mydrive connect:
Our servers are very busy right now
Click Retry a few times until you are connected. If that doesn't work, close MyDrive Connect and start it again.

Just got a replacement device as I sent in my via1615TM for repair as it was under warranty. Just wondering if it has something to do with that or is it a general issue affecting everyone.

Lochfrass

Hi
You can try following

MDC Home Delete folder manually.
--> Click the MyDrive Connect icon in the notification area of the Windows taskbar or in the Apple menu bar, and then click > Exit/close
--> Delete the HOME3 folder
- Press keys "Windows" + "R", please type: %localappdata%
- select the TomTom folder
- delete the HOME3 folder
--> Now restart the computer. Please do not shut down your PC and switch it on again, but explicitly select the item "restart" in the start menu.
--> Reset the navigation device:
- To do this, hold the on/off button with the device switched on until the drum sounds.
--> Start MyDrive Connect again and log in.

I hope it works

Greetings from germany

Jozef P

thanks, but it did not solve the problem

YamFazMan

Hi

What Tomtom device is your replacement device ???

ATB YFM

kompei77

At this moment in MyDrive Connect .. server busy ? Anyone ?

FerryMan69

I have started having the exact same problem today (18 April 2019). This is a new problem, after years of normal operation. For information, I did recently update when prompted the MyDrive app on my PC. Any advice on how to fix this problem??

chas51

Having same problem today 18 Apr 19

kompei77

chas51 wrote: »

Having same problem today 18 Apr 19

Same here in Italy.

dhn

Call support:

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

kompei77

Someone has solved ? Sometimes it also appears

Error 503 Service Unavailable

Service Unavailable

Guru Meditation:

XID: 331911626

dmarchant

Also getting either the Error 503 or the 'Our Servers are Busy' messages in MyConnect. Would be helpful of TomTom could have a Service Status web page like a lot of other providers so we can tell if part of their operation is down.

BLSchaefer87

I tried to download MyDrive Connect today on my new laptop. Tried to login multiple times and have received the same error code and message.. SO will I ever be able to update my TomTom Map? Or will this error continue??

BLSchaefer87

Having the same issue.. This is the error code I got... Hopefully it's fixed... Or TomTom is going to have many angry customers

Error 503 Service Unavailable

Service Unavailable

Guru Meditation:

XID: 1670585771

Varnish cache server[/b]

dhn

@BLSchaefer87

Please call support about the issue. Maybe they can do something about it or report it to others in Holland:

United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

onionbag

This is clearly nonsense... answers.

lampard

Hi All,

There was a temporary server outage (Errors like 503, No internet connection, server busy) yesterday with MyDrive Connect which is now resolved. You can now connect your device and download the updates. Please let us know in case this is still happening.

Thanks, lampard

Thamesidetrev2008

Exactly the same problem, new sat nav, trying to connect to my drive and it still says severs bust 24hrs now!

lampard

Hi @Thamesidetrev2008

Welcome to the Forum! I can see that all the updates are successfully installed on your GO device. Whenever there are multiple updates available to download, please download them 1 at a time, not all together.

Thanks, lampard