GeekOnTheHill wrote: »
I'm in the technology business (which I suppose is easy to guess considering my user name), and the whole idea of tech support keeping bankers' hours seems bizarre to me. When the product or service you offer is of a 24/7/365 nature, and you accept money 24/7/365, then support must also be available 24/7/365 -- at least for problems that affect the essential functionality of the product or service.
I'm on call 24/7/365 -- and I own the company. That doesn't mean I respond to every ticket on weekends and holidays. Some of them can wait. Requests for new features and the like are not critical and can't be implemented on-the-fly, anyway. But when a paying client can no longer use the service they are paying for at all -- especially when through no fault of their own -- then they are entitled to a prompt response at any time of any day or night.
The "national holiday" excuse doesn't cut it for me, either. I don't expect overseas clients to not bother me on Independence Day, Memorial Day, Thanksgiving Day, etc. in the US. If I'm willing to take their money, then I have to accept that many holidays in my country are ordinary work days in theirs.
I've been using and recommending TomTom devices and services for many years. I haven't been a member of this community nor posted anything in most of that time because, frankly, I never had anything to say. The products worked well-enough, which was all I cared about. Sadly, this fiasco has really soured my opinion of the company.
lampard wrote: »
Sorry to hear about your experience! This is a known issue and our team is already aware about this. If your subscription is expired, please get in touch with our support team and they'll able to assist you further.
I'll update here once I know more.
AKhanNL wrote: »
Is this a new issue at this moment? I see this topic has been highlighted before: