Cannot sync Routes from MyDrive to Tomtom Go 500
I have created 5 road trips in MyDrive Connect but cannot get any of them to sync to my TomTom Go 500. I select the option "Sync this route as a track with my device", my device has enough space and is connected to the laptop but nothing happens and they don't appear in 'my routes'. Is there something else I have to do ? I have looked at every video and relevant support link I can find but nothing tells me what to do if it doesn't sync.