I have been doing this now for over the hour ! here in the uk ! as Thursday I found out that you lot have lost the lease, ! and now we must down load and update our unts ! well WHY WAS THERE NO EMAIL SENT AS YOU HAVE EVERY ONES EMAIL !now i have 4 updates, but none are going in ! onscreen it is saying connected, but no red hand is showing on my satnav ! I have a via 135,, and it wasn,t until Thursday last week when I had time to go on the internet I saw your lease run out 9th April ! This all a bit of time wasting on my part, as I am sat here trying to upday for tomorrow, Monday ! 6th may, 2019, and all the app on Tomtom connect is saying we can not connect try again ! or we are very busy ! Have you turn the APP SERVICE OFF, AS THIS IS 2019, rOBOTS DO THE WORK, THEY DON,T KNOW IT IS A WEEKEND, AFTER ALL THE BOTS, ARE TURN OFF AS i ASK ONE. IN bOT LANGUAGE ! yes you need to be smart now days ! so, will I get to update ! I have down loaded, but the ticks remain grey !
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Comments
Superuser
If you have purchased the USA map for the TT unit it should be available to reload as it is tied to the serial number of the TT unit.
Doug
This is what Tomtom said.
justmebrowsing
Posts: 389
[Supreme Pioneer]
July 2018
You bought the licence to use the map on a particular device. Just imagine if this was continually transferable then someone would only ever buy one map & just keep swapping it over to other devices (family members or sold-on on ebay etc); then poor old TT would make no profit!
Example 1, Eddy Stobart buys one truck map & instals it in 500 trucks?
Example 2, Uber buy one map & allow all Uber drivers to copy this single map?
Commercial sense, 'course not.
PS when you bought the map you'd have been given the choice of a single release, "latest plus 4 releases" or even "latest plus 6 releases", see https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/trav
Superuser
Keep an eye here.
Doug
The USA map is linked to your device but was not active since it was a purchased back in 2017.
It has been reactivated on your account and will be offered for download in MyDrive Connect.
Regards
Vikram
The map is still active on your account. So unless its already installed on the device it should get offered for download in MyDrive Connect.
Regards
Vikram