Too many devices in my account?

bigalx58

I have 3 devices (GO1000, Start 62, Start 42) listed in My Drive account. Is this a problem? If so, how can I delete the devices that I do not have/use?
Thanks.

Niall

@bigalx58

Do not worry, MyDrive Connect (MDC) alows up to 10 devices to be registered to the same Email/Password combinations.
Within MDC when you select "My Devices" from the list, select your redundant device, and click on the grey dustbin to delete it from your account.

bigalx58

Thanks for your quick reply. I cannot find any "dustbin" icon. I am using Windows 10. But, if having 3 devices on my account will not effect my account, I won't worry about it.

Niall

@bigalx58

In MDC "MyDevice" tab > "MyDevices" should produce something like this:-

bigalx58

I get a "Details" button and no other button.

Niall

@bigalx58

You get the previous screen by clicking on "My Devices" from this screen:-

bigalx58

Sorry, but I don't have "My Device"..... instead it's "My Product"...I suppose that shouldn't make any difference, but there still isn't any delete button. Perhaps I should just leave this alone if it doesn't effect my account's functioning?

YamFazMan

Hi
@bigalx58

Click on the 'MyDevices' you have circled... To go back a page....

ATB YFM

bigalx58

Sorry...I am very confused and frustrated...not getting anywhere...:(
Don't know what to do with the last instructions.

LAURE123

Hi all

@bigalx58

I think there is confusion between the MyDrive Connect software (MDC) installed on your PC and your TomTom user account which is a Web page.

You must use MDC not the Web page, the software on your PC, the one you use to update your devices.

With your devices Not connected to the PC, open the MDC software, enter your email and password and follow the pictures below.



Regards.

bigalx58

I log into TomTomMyDrive.>click my account icon to get account settings>next page gives me a choice of MyDrive or Tomtom sports...I choose My Drive>the next page shows me the 3 listed devices...G1000, Start62 and Start 42. I want to keep Start 42
At no time do I see the term My Device/s, only My Products. No devices are connected to the computer. Should I delete My Drive and open an account....but I will be using the same email address and I have a feeling that the same 3 devices will show up again...

bigalx58

The problem has been solved!! I downloaded MDC again and there I saw the screens that people have been showing me. The delete buttons were visible and I was able to delete the unwanted devices! I don't know what was downloaded before...
Thanks to all for taking the time to help me...I appreciate it very much!:)

LAURE123

Hi @bigalx58

Thanks for your feedback.
Glad for you that you have succeeded.

Regards.