Old map on brand new via 52 with no option to update

happy_highlander
happy_highlander Registered Users Posts: 3
New Seeker
Just connected a new via 52 to my drive connect to do all the necessary updates which all seemed to go fine with updates complete message but the device is still showing an 11 month old map. When I go into my content on mydrive connect there are no maps showing in my maps. When go to troubleshooting page to identify registered services and maps on my device lifetime traffic is active but no maps are showing.
Any help would be much appreciated

Best Answer

Answers

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @happy_highlander

    Welcome to the community!

    We have made some changes in the backend for your device.

    Just do a soft reset- press and hold the on/ off button till you hear the drum sounds.

    Connect it to MyDrive Connect and check for updates.

    Regards
    Vikram :)
  • happy_highlander
    happy_highlander Registered Users Posts: 3
    New Seeker
    edited May 2019
    Hi VikramK that hasn't made any difference to the lack of map updates but has reduced the length of time on the speed camera updates from 1.5 years to 3 months. I'd like to add that there is a community map share update showing as available but when I press update nothing happens as though no map is installed
  • happy_highlander
    happy_highlander Registered Users Posts: 3
    New Seeker
    Thank you Vikram all working now.