Windows 10 doesn't pick up my Start 42?

bwheale

Hi guys,

As above, my PCs have suddenly stopped talking to my Start 42... nothings changed and I've tried different USB ports, cable and (PC) hardware. Also performed a reset. None of my machines appear to want to talk to my device.

My Start 25 on the other hand is fine. Not sure what's happened?

Any ideas?

bwheale

An extra point to make, the Start 42 wakes up on USB power from my PC.

DougLap

Hi @bwheale

Try a Soft Reset ie with the unit working and fully charged hold the ON/OFF button down for about 20 seconds until you hear the Drumroll sound then release the button.

If that does not work try a Reset the Device in the System Menu. Your unit will need to sync back to your MyDrive account to restore your Favourites etc after you have set it up again.

Doug

bwheale

Thanks! Tried both your proposals and nothing... I'm beginning to think my device is faulty.

I take it Tomtom only provide a 1 year warranty? I'm literally a week late

DougLap

Hi @bwheale

Any help here

https://uk.support.tomtom.com/app/answers/detail/a_id/16339/kw/my tomtom will not connect to my computer

Click on the windows details which are to the right of the OS suggestions if you need those.

Doug

DougLap

Hi @bwheale

The other option is to try a recovery of your unit.

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

The 3 taps is the tricky bit.

Doug

bwheale

Thanks! I did look at that but that requires communication with MyDrive doesn't it? I don't even get the 'USB device attached jingle' with my Start 42...

DougLap

HI @bwheale

There are some on here who have more PC knowledge than I and hopefully they will pick this up. I wonder if its a device driver problem but you say it picks up your other unit. Don't know if they will use the same driver.

Otherwise it looks like a call to customer services on Tuesday..

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Doug

@LAURE123 @YamFazMan

LAURE123

Hi @bwheale Hi @DougLap

Sorry for the delay, I was away this weekend.

I don't think that the Recovery Mode is necessary, it will make the Start 42 unusable without possible connection to MDC.

The same driver is used for all TomTom devices (Nav3/4/5). I also think of a driver problem related to the MDC installation.

To begin the simplest, cleanly reinstall MDC.

With your device Not connected to the PC:
1/ Uninstall MDC, accept the removal of downloads in the popup window.
2/ "Restart" your PC (Not Shut down or Sleep)
3/ Download and install the last version MDC 4.2.5.3770, take it here:
- On this page, at the bottom, the green button "Download for Windows®":
https://www.tomtom.com/en_gb/mydrive-connect/
- Or here directly from TomTom official servers:
http://cdn.sa.services.tomtom.com/static/sa/Windows/InstallTomTomMyDriveConnect.exe

Connect your devices:
- With your Start 25 (Nav3) no need to identify the TomTom account.
- With your Start 42 (Nav4) the "Log in" window will ask for your email and password.

Regards.