Windows 10 doesn't pick up my Start 42?

bwheale
bwheale Registered Users Posts: 4
New Seeker
Hi guys,

As above, my PCs have suddenly stopped talking to my Start 42... nothings changed and I've tried different USB ports, cable and (PC) hardware. Also performed a reset. None of my machines appear to want to talk to my device.

My Start 25 on the other hand is fine. Not sure what's happened?

Any ideas?

Answers

  • bwheale
    bwheale Registered Users Posts: 4
    New Seeker
    An extra point to make, the Start 42 wakes up on USB power from my PC.
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @bwheale

    Try a Soft Reset ie with the unit working and fully charged hold the ON/OFF button down for about 20 seconds until you hear the Drumroll sound then release the button.

    If that does not work try a Reset the Device in the System Menu. Your unit will need to sync back to your MyDrive account to restore your Favourites etc after you have set it up again.

    Doug
  • bwheale
    bwheale Registered Users Posts: 4
    New Seeker
    Thanks! Tried both your proposals and nothing... I'm beginning to think my device is faulty.

    I take it Tomtom only provide a 1 year warranty? I'm literally a week late :s
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @bwheale

    Any help here

    https://uk.support.tomtom.com/app/answers/detail/a_id/16339/kw/my tomtom will not connect to my computer

    Click on the windows details which are to the right of the OS suggestions if you need those.

    Doug
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @bwheale

    The other option is to try a recovery of your unit.

    https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

    The 3 taps is the tricky bit.

    Doug
  • bwheale
    bwheale Registered Users Posts: 4
    New Seeker
    Thanks! I did look at that but that requires communication with MyDrive doesn't it? I don't even get the 'USB device attached jingle' with my Start 42...
  • DougLap
    DougLap Posts: 9,817
    Superuser
    HI @bwheale

    There are some on here who have more PC knowledge than I and hopefully they will pick this up. I wonder if its a device driver problem but you say it picks up your other unit. Don't know if they will use the same driver.

    Otherwise it looks like a call to customer services on Tuesday..

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Doug

    @LAURE123 @YamFazMan
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    edited May 2019
    Hi @bwheale Hi @DougLap

    Sorry for the delay, I was away this weekend.

    I don't think that the Recovery Mode is necessary, it will make the Start 42 unusable without possible connection to MDC.

    The same driver is used for all TomTom devices (Nav3/4/5). I also think of a driver problem related to the MDC installation.

    To begin the simplest, cleanly reinstall MDC.

    With your device Not connected to the PC:
    1/ Uninstall MDC, accept the removal of downloads in the popup window.
    2/ "Restart" your PC (Not Shut down or Sleep)
    3/ Download and install the last version MDC 4.2.5.3770, take it here:
    - On this page, at the bottom, the green button "Download for Windows®":
    https://www.tomtom.com/en_gb/mydrive-connect/
    - Or here directly from TomTom official servers:
    http://cdn.sa.services.tomtom.com/static/sa/Windows/InstallTomTomMyDriveConnect.exe

    Connect your devices:
    - With your Start 25 (Nav3) no need to identify the TomTom account.
    - With your Start 42 (Nav4) the "Log in" window will ask for your email and password.

    Regards.