TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Memory Card

I have a GO 400 with lifetime Eroupe maps my sdcard got damage this is were i add my maps i changed my card and now i can format my card because i dont have maps on the device and i cant install maps because all the Europe maps are larger than the memory of the device,i've mail tomtom to resove the problem like give a lincense for a smaller map like Iberia but they didn't give me an answer in to weeks,is the a method to format the sdcard not on the device.

Comments

  • DougLapDougLap Posts: 1,670 Superuser
    Hi @Carlox

    You need a map on the internal memory in order to be able to start the unit then you will be able to format a new card on it to take the maps.

    Maybe @VikramK can allocate a small map for you so keep an eye out here to say if he responds.

    Doug
  • YamFazManYamFazMan Posts: 13,955 Superusers
    edited May 4
    Hi
    @Carlox

    The Map size exceeding the on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    For the larger Maps like the Full Europe map you need to install a Micro SDHC memory card
    The Map cannot be split across the on-board Memory and a Micro SDHC Card...The latest Full Europe Map is 8.9GB so a 8GB Memory Card is useless a 16GB or 32GB (Max) is required

    Maybe @VikramK or @lampard the Forum Moderators will allocate a smaller Map to your Account
    The advantage of the small Map would be plenty of working space on the device and the smaller map will also act as a 'Keeper'... This will enable the device to keep running on the smaller Map and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
    Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running

    ATB YFM
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  • CarloxCarlox Posts: 4 [Master Traveler]
    Thanks for quick reply i have a 16gb new card class 10 i was told that's the best on for the device let´s hope the Forum Moderators will help me with a smaller map.
    Once again many thanks
  • VikramKVikramK Posts: 7,022 TomTom Moderator
    Hi @Carlox

    Welcome to the community!

    A smaller map of UK and ROI has been activated for your device.

    Please connect the device to MyDrive Connect to download it.

    Regards
    Vikram
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    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • CarloxCarlox Posts: 4 [Master Traveler]
    Thank you very much,My problem i resolved.Many thanks
  • YamFazManYamFazMan Posts: 13,955 Superusers
    Hi
    @Carlox

    You're welcome, glad you're sorted :)

    ATB YFM
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    If someone posted something that was helpful?
    Click the 'Like' > Thumb's Up Icon
    ____________________________

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