At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
Hey Frapsipot
I’m pretty new to the sport watches but I’ll see if I can help!
You can try 1 of two things:
- Factory reset your watch to defaults. That could help with defaulting the battery settings back to normal. Normally, for laptops and phones, the most common cause of a battery telling you it’s full within only a few minutes is because of prolonged use, it’s nothing to worry about. To factory reset your watch, use the TomTom desktop app. Click the cog in the top right and follow through the steps to reset your watch 👍
- Try and charge it for 3-4 hours and see how long it lasts. If it lasts the same amount of time as it does when it tells you within the few minutes of it being charged, then the charging mechanism inside is busted. This means you will most likely have to get it fixed or replace it with a model of your choice.
That’s the only suggestions I have at this point, I’ll do a bit more research and get back to you on this!!!
Kind Regards
Jordan
If you search the forums you will find this is a known issue for many users with the recent updates. Try letting the battery fully drain and then do a factory reset and if that does not work go to this post and ask the moderator to roll back your firmware version to 1.3.255 which may fix it.
my 2 year old spark 3 has gone completely dead and will not charge even when connected through the computer it is not damaged in any way as far as I can tell
my 2 year old spark 3 has gone completely dead and will not charge even when connected through the computer it is not damaged in any way as far as I can tell
Try a factory reset, if that does not work request a rollback at the link above. If that does not work it means the battery is depleted and there is nothing that can be done.
frapsipot
Posts: 1 [Apprentice Seeker]
Answers
I’m pretty new to the sport watches but I’ll see if I can help!
You can try 1 of two things:
- Factory reset your watch to defaults. That could help with defaulting the battery settings back to normal. Normally, for laptops and phones, the most common cause of a battery telling you it’s full within only a few minutes is because of prolonged use, it’s nothing to worry about. To factory reset your watch, use the TomTom desktop app. Click the cog in the top right and follow through the steps to reset your watch 👍
- Try and charge it for 3-4 hours and see how long it lasts. If it lasts the same amount of time as it does when it tells you within the few minutes of it being charged, then the charging mechanism inside is busted. This means you will most likely have to get it fixed or replace it with a model of your choice.
That’s the only suggestions I have at this point, I’ll do a bit more research and get back to you on this!!!
Kind Regards
Jordan
Superusers
https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088
Superusers
Try a factory reset, if that does not work request a rollback at the link above. If that does not work it means the battery is depleted and there is nothing that can be done.