Blank screen on MyDrive Connect

colinghartley

I have downloaded the new version of mydrive for windows. When i attach the sat nav my drive launches but instead of the login screen, i just get a blank black screen.

LAURE123

Hi @colinghartley

Is your Windows OS updated? The driver of your graphics card too?
Try this:

1/ After Windows Updates, uninstall MDC, do a Restart of your PC (Not Shut down or Sleep) then directly download and install the latest version MDC 4.2.5.3770, take it here:
- On this page, at the bottom, the green button "Download for Windows":
https://www.tomtom.com/en_gb/mydrive-connect/
- Or here directly from the official TomTom servers:
http://cdn.sa.services.tomtom.com/static/sa/Windows/InstallTomTomMyDriveConnect.exe

2/ If this doesn't improve but you have the "MyDrive Connect icon" in the taskbar next to the clock you can try the procedure of this FAQ, in first choose 'OpenGL Angle'.
It's still valid, OpenGL Desktop is simply become OpenGL Dynamic.
https://uk.support.tomtom.com/app/answers/detail/a_id/25716

3/ If nothing works, you can download the downgrade version 4.1.8.3408 here directly from the official TomTom servers:
http://cdn.sa.services.tomtom.com/static/sa/versions/InstallMyDriveConnect_downgrade.exe

This version is built like the previous before january 2018 with Visual C++ 2010. It doesn't force the update of the software, it will leave you quiet.
Double- click on the file, the installer will remove the MDC present on your PC before installing the downgrade version.

4/ Otherwise contact TomTom support for more help:
United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Regards.