White lines have appeared across the display of Runner 3 — TomTom Community

White lines have appeared across the display of Runner 3

NikitasmevrisNikitasmevris Posts: 4 [Apprentice Seeker]
month. The problem is deteriorationg day by day. What do I do?

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Answers

  • NikitasmevrisNikitasmevris Posts: 4 [Apprentice Seeker]
    Thank you tfarabaugh. I have already contacted support and they said they'd answer in two days.
  • tfarabaughtfarabaugh Posts: 16,618
    Superusers
    Thank you tfarabaugh. I have already contacted support and they said they'd answer in two days.

    Don't hold your breath waiting for a response. Since Support for the watches is being phased back they are very slow in responding (if at all).
  • lampardlampard Posts: 5,172 Moderator
    Hi Nikitasmevris,

    Sorry to hear that! I've sent a heads-up to the customer service and someone will get in touch with you soon.

    Cheers, lampard
  • nikos1234nikos1234 Posts: 1 [Apprentice Seeker]
    @lampard i am facing also the same problem the last 5 days. I did a reset on my watch but nothing changed.
    @Nikitasmevris did they solve your problem?
  • NikitasmevrisNikitasmevris Posts: 4 [Apprentice Seeker]
    No, not yet Nikos1234.
  • NikitasmevrisNikitasmevris Posts: 4 [Apprentice Seeker]
    I've just received a mail from support, advising a reset and if this doesn't work, that I send them a picture of the screen and eventually send the watch for repair.
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