Problems after most recent update

surfnav Registered Users Posts: 1
New Seeker
edited August 2021 in Map purchase & installation
My TomTom Via 1625 has a lifetime map and traffic subscription. Now I see that my Map Subscription is expired. My traffic is also not working. In addition is shows as a Start 62 in my account instead of a TomTom VIA 1625. Please advise as this happened after my most recent update.


  • DougLap
    DougLap Posts: 9,827
    HI @surfnav

    Contact Customer support and get your account sorted.

    United States
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

  • lampard
    lampard Administrators Posts: 5,944
    Hi @surfnav

    Welcome to the Community! I've added the correct subscriptions on your device, please follow the steps in the comment here. Please make a factory reset on your device and then activate the services to apply the changes.

    Thanks, lampard