Problems after most recent update — TomTom Community

Map purchasing

Problems after most recent update

surfnavsurfnav Posts: 1 [New Seeker]
edited May 2019 in Map purchasing
My TomTom Via 1625 has a lifetime map and traffic subscription. Now I see that my Map Subscription is expired. My traffic is also not working. In addition is shows as a Start 62 in my account instead of a TomTom VIA 1625. Please advise as this happened after my most recent update.
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Answers

  • DougLapDougLap Posts: 8,003
    Superuser
    HI @surfnav

    Contact Customer support and get your account sorted.

    United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    Doug
  • lampardlampard Posts: 5,323 Moderator
    Hi @surfnav

    Welcome to the Community! I've added the correct subscriptions on your device, please follow the steps in the comment here. Please make a factory reset on your device and then activate the services to apply the changes.

    Thanks, lampard
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