Go Professional 6250 Voice control

chriswarren2404

Hi all

Just purchased the GO6250 and updated it but the computer voices to allow voice to work have disappeared - can anyone tell me how i can download them again?

Thanks all

YamFazMan

Hi
@chriswarren2404

Check here first...
Any Icons slashed through or volume slider set to zero
Tap 4Dot (.... Menu) -->


Tap 4Dot (.... Menu) --> Settings --> Voices... Choose a Voice UK = 'Serena' or 'Malcolm'
Scroll UP the list as well as down voices can be hidden ABOVE the installed voice

Contact Tomtom Support United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Maybe the Forum Moderators @VikramK or @lampard will pick-up your request

ATB YFM

VikramK

@chriswarren2404

I would need the serial number of the device to activate the voices.

Could you send it to me through a private message.

Regards
Vikram

DougLap

Hi @chriswarren2404

If you go to Settings then Voices and there are no voices or the voce you had selected then I would suggest the following.

1 Check when in Voices whether you can scroll upwards as the computer voices tend to be the first on the list if that's what you are looking for.

2 Do a Soft Reset ie Withth e unit working hold the ON/OFF button down for about 20 seconds until you hear a drumroll sound then let the button go. The unit will Bootup again and then you can see if the voices are present.

3 if that does not work then a Factory Reset is the next option. Tap menu, Tap Settings , tap System then tap Reset Device.

The latter will remove all your data and settings and you will have to set the unit up again. If you had had the unit for some time and had saved some My Places (Favourites ) on or added POI files and Route files you should see these backed up in your Account. To see this open the MyDrive website in your browser, not MyDrive Connect software , log in and you would see them listed there. Then if you ever had to do a reset abgain and you had some saved Data the GO6250 would restore those automatically after the reset when it logs into your account.

If that doe snot work then Contact Customer Support details here.

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Doug

chriswarren2404

Thanks all - Vikram has picked up on this now and dealing with it. Yamfazman - cheers bud tried didn't work and Douglap didn't need to try this as Vikram sent me a message first. vikram i have sent you PM with SN of my 6250.
Thanks all again
Chris

VikramK

@chriswarren2404

Both computer voices- Malcolm and Serena added to your account.

Should be available for download when connected to a WiFi internet connection.

Regards
Vikram

chriswarren2404

Perfect thank you all working as it should

YamFazMan

Hi
@chriswarren2404

You're welcome, glad you're sorted

ATB YFM

3ligwellcourt

I have a TomTom profesional 6250 and it is Say VOICE control cannot be used with your display language. Please help. Serial number ZAxxxxxxxxxx0. Thank you


Mod edit: Please don't post private or personal information on a public forum.Thanks!

3ligwellcourt

Account is [email protected]

Mod edit: Please don't post private or personal information on a public forum.Thanks!

VikramK

Hi @3ligwellcourt

Welcome to the community!

A computer voice should resolve the issue.

We don't have a Romanian computer voice, would you prefer an English voice?

Regards
Vikram

3ligwellcourt

Yes please . English is perfect . Thank you

VikramK

Hi @3ligwellcourt

Two computer voices added. Serena and Malcolm.

They should be offered for download when your GO Professional is connected to a WiFi internet connection.

Regards
Vikram