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Just purchased the GO6250 and updated it but the computer voices to allow voice to work have disappeared - can anyone tell me how i can download them again?
Check here first...
Any Icons slashed through or volume slider set to zero
Tap 4Dot (.... Menu) -->
Tap 4Dot (.... Menu) --> Settings --> Voices... Choose a Voice UK = 'Serena' or 'Malcolm'
Scroll UP the list as well as down voices can be hidden ABOVE the installed voice
Contact Tomtom Support United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Maybe the Forum Moderators @VikramK or @lampard will pick-up your request
If you go to Settings then Voices and there are no voices or the voce you had selected then I would suggest the following.
1 Check when in Voices whether you can scroll upwards as the computer voices tend to be the first on the list if that's what you are looking for.
2 Do a Soft Reset ie Withth e unit working hold the ON/OFF button down for about 20 seconds until you hear a drumroll sound then let the button go. The unit will Bootup again and then you can see if the voices are present.
3 if that does not work then a Factory Reset is the next option. Tap menu, Tap Settings , tap System then tap Reset Device.
The latter will remove all your data and settings and you will have to set the unit up again. If you had had the unit for some time and had saved some My Places (Favourites ) on or added POI files and Route files you should see these backed up in your Account. To see this open the MyDrive website in your browser, not MyDrive Connect software , log in and you would see them listed there. Then if you ever had to do a reset abgain and you had some saved Data the GO6250 would restore those automatically after the reset when it logs into your account.
If that doe snot work then Contact Customer Support details here.
United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Thanks all - Vikram has picked up on this now and dealing with it. Yamfazman - cheers bud tried didn't work and Douglap didn't need to try this as Vikram sent me a message first. vikram i have sent you PM with SN of my 6250.
Thanks all again
Chris
I have a TomTom profesional 6250 and it is Say VOICE control cannot be used with your display language. Please help. Serial number ZAxxxxxxxxxx0. Thank you
Mod edit: Please don't post private or personal information on a public forum.Thanks!
I have an issue with voice control,can’t find computer voices on my device..can someone help me?and I have a lifetime subscription but it looks limited to me..any help?please..
Welcome to the Community! We do not have the Romanian computer voices (assumed it from the country in your profile) but I can assign you the English computer voices if you're interested?
Hello VikramK, i do have a navigation device Tomtom Professional 6250 truck.I'm a truck driver.I'm from Turkey.I want to install Turkish female voice but i couldnt do that on a device or mydrive.Could you please help me from a serial number of my device.? thank you very much
chriswarren2404
Posts: 5 [Apprentice Traveler]
Answers
Superusers
@chriswarren2404
Check here first...
Any Icons slashed through or volume slider set to zero
Tap 4Dot (.... Menu) -->
Tap 4Dot (.... Menu) --> Settings --> Voices... Choose a Voice UK = 'Serena' or 'Malcolm'
Scroll UP the list as well as down voices can be hidden ABOVE the installed voice
Contact Tomtom Support United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Maybe the Forum Moderators @VikramK or @lampard will pick-up your request
ATB YFM
I would need the serial number of the device to activate the voices.
Could you send it to me through a private message.
Regards
Vikram
Superuser
If you go to Settings then Voices and there are no voices or the voce you had selected then I would suggest the following.
1 Check when in Voices whether you can scroll upwards as the computer voices tend to be the first on the list if that's what you are looking for.
2 Do a Soft Reset ie Withth e unit working hold the ON/OFF button down for about 20 seconds until you hear a drumroll sound then let the button go. The unit will Bootup again and then you can see if the voices are present.
3 if that does not work then a Factory Reset is the next option. Tap menu, Tap Settings , tap System then tap Reset Device.
The latter will remove all your data and settings and you will have to set the unit up again. If you had had the unit for some time and had saved some My Places (Favourites ) on or added POI files and Route files you should see these backed up in your Account. To see this open the MyDrive website in your browser, not MyDrive Connect software , log in and you would see them listed there. Then if you ever had to do a reset abgain and you had some saved Data the GO6250 would restore those automatically after the reset when it logs into your account.
If that doe snot work then Contact Customer Support details here.
United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Doug
Thanks all again
Chris
Both computer voices- Malcolm and Serena added to your account.
Should be available for download when connected to a WiFi internet connection.
Regards
Vikram
Superusers
@chriswarren2404
You're welcome, glad you're sorted
ATB YFM
Mod edit: Please don't post private or personal information on a public forum.Thanks!
Mod edit: Please don't post private or personal information on a public forum.Thanks!
Welcome to the community!
A computer voice should resolve the issue.
We don't have a Romanian computer voice, would you prefer an English voice?
Regards
Vikram
Two computer voices added. Serena and Malcolm.
They should be offered for download when your GO Professional is connected to a WiFi internet connection.
Regards
Vikram
Welcome to the Community! We do not have the Romanian computer voices (assumed it from the country in your profile) but I can assign you the English computer voices if you're interested?
Regards, lampard
Added the Serena and Malcolm voices. You can download them when your GO device is connected to a WiFi internet connection.
Regards, lampard
Thanks for sending the serial number through a private message. The voice has been activated. Please check for updates.
~ Vikram