My Start 20 Sat nav will not configure — TomTom Community

My Start 20 Sat nav will not configure

Start 20 has lost all GPS signals, and will not configure - no-one seems to have heard of this before. Any clues please. Getting desperate

Answers

  • DougLapDougLap Posts: 5,511
    Superuser
    edited April 2019
    Hi @Babs_3

    Try the following.

    Firstly Fully Charge it, then move outside well away from Buildings and Trees.

    Now turn the unit on and when working do a Soft Reset, ie Hold the ON/OFF button down for about 20 seconds until you hear the drumroll sound.then release the button.

    Now set a route up and get it ready for the off.

    Now leave it to try and Lock on which can take quite a long time, as much as 30 minutes, for the first time. It you can provide a power source that would be useful but the unit should not be enclosed in anything diuring this process.

    All the best.

    Doug
  • Babs_3Babs_3 Posts: 2 [New Seeker]
    Very many thanks Doug - I rather suspect it is a little more terminal now - I suspect the antenna has packed up :(
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