Go Live update- Order not activated

pat_royle_un18 · April 2019

Good Morning, I have purchased an update to my GoLive services and have received your invoice, however the services have not been updated on my TomTom GoLive 1005. I suspect there has been an error and the services have been renewed on an old TomTom that we no longer use.
I have the invoice number that is:95100986829

please can you contact me at [email protected] to clear this up.
thank you.

Mod edit: Please don't post private or personal information on a public forum! Thanks..

VikramK · April 2019

Hi Pat_royle_un18

Since this is a order and account related issue I would suggest that you get in touch with the customer service.

They should be able to sort this out for you.

Regards
Vikram

DougLap · April 2019

Hi @pat_royle_un18

You have not indicated your country so here is a list of all the customer support numbers

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

Doug

Go Live update- Order not activated

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