My Via 135 keeps saying no signal. I have updated it and refreshed it. What can I do? — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

My Via 135 keeps saying no signal. I have updated it and refreshed it. What can I do?

Eliz123Eliz123 Posts: 1 [New Seeker]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
I have recently updated it. I am aware of the GPS changes and wanted to check it against my serial number but my serial number appears different to all those offered.

Answers

  • DougLapDougLap Posts: 7,704
    Superuser
    Hi @Eliz123

    Try the following.

    Firstly Fully Charge it, then move outside well away from Buildings and Trees.

    Now turn the unit on and when working do a Soft Reset, ie Hold the ON/OFF button down for about 20 seconds until you hear the drumroll sound.then release the button.

    Now set a route up and get it ready for the off.If its a GO unit Tap Drive/ Lets Go

    Now leave it to try and Lock on which can take quite a long time, as much as 30 minutes, for the first time. It you can provide a power source that would be useful but the unit should not be enclosed in anything diuring this process.

    All the best.

    Doug
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