My Via 135 keeps saying no signal. I have updated it and refreshed it. What can I do? — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

My Via 135 keeps saying no signal. I have updated it and refreshed it. What can I do?

Eliz123Eliz123 Posts: 1 [New Seeker]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
I have recently updated it. I am aware of the GPS changes and wanted to check it against my serial number but my serial number appears different to all those offered.

Answers

  • DougLapDougLap Posts: 5,511
    Superuser
    Hi @Eliz123

    Try the following.

    Firstly Fully Charge it, then move outside well away from Buildings and Trees.

    Now turn the unit on and when working do a Soft Reset, ie Hold the ON/OFF button down for about 20 seconds until you hear the drumroll sound.then release the button.

    Now set a route up and get it ready for the off.If its a GO unit Tap Drive/ Lets Go

    Now leave it to try and Lock on which can take quite a long time, as much as 30 minutes, for the first time. It you can provide a power source that would be useful but the unit should not be enclosed in anything diuring this process.

    All the best.

    Doug
Sign In or Register to comment.

Who's Online in this Category0