After WNRO TomTom Go 930 is not working — TomTom Community

After WNRO TomTom Go 930 is not working

I have a TomTom Go 930 GPS. I received an e-mail from TomTom asking me to perform a one time update due to the upcoming WNRO on 6 April 2019, because they said that the performance of my device will be impacted.

I could not do the update before the 6th of April 2019 and, unfortunately, indeed my device is impacted. It stopped working completely. Now I cannot use my GPS at all, because it sends me an error message stating that I cannot use my maps and the version number of the map. It happens when I try to choose from my "Europe" or the "USA-Canada" maps to start my device. Both map choice scenarios give me the same error message and I cannot go further with my device settings.

I need to mention that I did not see that specific update which was mentioned in the instruction link from the e-mail of TomTom. Also when I check my device's sat nav status with the serial number on the TomTom website (https://www.tomtom.com/en_gb/updates/), it says that:

Your satnav’s status

After 6 April 2019, your satnav will not be able to navigate. Fortunately, this is easily fixed with an update we have ready for you below.

However, when I choose to upgrade now and I connect my device to TomTom Home, I do not see a "new application", which is mentioned in step 5 here: https://uk.support.tomtom.com/app/getstarted/family/nav2C

Could you please help me? I would love to use my device. Before the WNRO event, it was working fine.
Tagged:

Best Answer

Answers

  • LavilletteLavillette Posts: 6 [Master Explorer]
    edited April 30
    VikramK wrote: »
    Hi @Lavillette

    I think I have responded to your already on a different topic.

    Just remove the existing maps first using TomTom HOME first and then install a fresh version which gets offered for download.

    Regards
    Vikram

    Hello VikramK,

    Thank you for your help, I really appreciate it. In the end, it worked and my GPS works again. Thank you very much! :) Could you please tell me how I can mark my query answered? Thank you.

Sign In or Register to comment.

Who's Online25

anto62
anto62
Guus.Lombert
Guus.Lombert
hajue
hajue
kyleklemcke2019
kyleklemcke2019
lampard
lampard
Ronmehta
Ronmehta
Snijworst
Snijworst
werrner90
werrner90
+17 Guests