MyDrive Connect Question...cannot get past a popup that says 'Update the easy way' — TomTom Community

MyDrive Connect Question...cannot get past a popup that says 'Update the easy way'

Bill1_PBill1_P Posts: 2 [Apprentice Traveler]
Just got a new GO 520. Installed the MyDrive Connect app on my laptop along with an update that was available. If I run the MyDrive Connect app before plugging in the Go 520, the app shows my device. Now, when I plug in my device, it turns on automatically and the MyDrive app changes to a new popup that says 'Update the easy way. Get the latest updates directly on your device. No computer needed. Your device has built-in Wi-Fi which makes it extremely easy to download the latest software and maps.'
I am not able to clear that window. The only thing I can do is go to Settings and Log off.
What am I missing here?

Answers

  • YamFazManYamFazMan Posts: 18,459
    Superusers
    Hi
    @Bill1_P

    The NAV5 (Wi-Fi) devices like you’re GO 520 normally update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM

  • Bill1_PBill1_P Posts: 2 [Apprentice Traveler]
    So, in otherwords, MyDrive Connect is pretty much worthless unless no WiFi is available. Guess I'll just uninstall it.
  • YamFazManYamFazMan Posts: 18,459
    Superusers
    Hi
    @Bill1_P
    __________________________
    Bill1_P wrote: »
    So, in other words, MyDrive Connect is pretty much worthless unless no WiFi is available. Guess I'll just uninstall it.
    It depends how bad/good your Wi-Fi is

    Anyway, you're welcome, glad you're sorted :)

    ATB YFM

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